Sophie Plante
Taupo,WKO
Summary
Skilled finance administrator for Taupo i-SITE NZ for 6 years using Ibis technology platform which streamlined ticketing and point of sale, stock management and invoice reconciliation.
Successful customer-focused professional in tourism for over 20 years with strong organisational skills.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Customer Service Agent for Air NZ and Sounds Air
Jeff's Airport Services Ltd
08.2022 - 12.2023
- Provided technical assistance and expertise to ensure the travel experience for passengers is smooth and seamless from check-in to boarding.
- Rebooked flights when necessary using Carina System and checking in baggage.
- Daily banking and cash reconciliation. Making sure the moneys are handled and balanced accurately each day.
Team Leader Visitor Information Consultant
Taupo I-SITE/Taupo District Council
07.2006 - 12.2020
- Provided customers with accurate, up to date and objective information and high quality service.
- Making accommodation, activities, transport and attraction bookings on behalf of customers using the Ibis system.
- Processed and authorised creditor payments, balancing daily sales and dealing with accounts queries and invoicing.
- Retail Stock Coordinator accountable for the ordering of retail merchandise, liaising with relevant suppliers and undertaking official annual stock take.
- Processing end of day sales through Ibis and NCS(Taupo District Council financial system).
Travel Agent
Taupo Flight Centre
11.2000 - 07.2006
- Offered advice on destinations, plan trip itineraries, and make travel arrangements such as accommodation, airline ticketing and car rental bookings for clients.
- Managed payments directly from client files to the wholesalers and airlines.
- Daily banking reconciliation.
Police Officer
St-Bruno And Marieville Police
05.1988 - 08.1995
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Reduced criminal activity in assigned areas through proactive policing and community engagement.
- Apprehending and transporting suspects.
- Enforced traffic laws and ordinances through visual observation and radar speed detection.
Education
Completed One Year - Physical Education
University of Montreal
Montreal, Canada09.1987
Diploma - Law Enforcement Techniques
College De Maisonneuve
Montreal Canada02.1986
Skills
- Great at multi-Tasking
- Efficient, honest and reliable
- Strong work ethic and resilient
- Fluent English/French
- Good time management
- Quick learner
Certification
- NZ National Certificate in tourism/Core Skills Level 3
- NZ National Certificate Visitor Information Level 4
- Air New Zealand Certificate in Airline Customer Service course
Affiliations
- Treasurer for Taupo Waka Ama Club for 2 years
References
Gail Henderson
Former manager of Taupo i-SITE
ph: 64274776280
Amanda West
Former manager of Taupo i-SITE
ph: 6427 486 4896
Timeline
Customer Service Agent for Air NZ and Sounds Air
Jeff's Airport Services Ltd
08.2022 - 12.2023
Team Leader Visitor Information Consultant
Taupo I-SITE/Taupo District Council
07.2006 - 12.2020
Travel Agent
Taupo Flight Centre
11.2000 - 07.2006
Police Officer
St-Bruno And Marieville Police
05.1988 - 08.1995
Completed One Year - Physical Education
University of Montreal
Diploma - Law Enforcement Techniques
College De Maisonneuve
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