Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Sophie Roberts

Summary

Dynamic professional with a proven track record at Coffee Club, excelling in customer service and employee training. Demonstrated expertise in data entry and conflict resolution, enhancing operational efficiency and customer satisfaction. Recognized for streamlining processes and maintaining high-quality service standards, ensuring a positive experience even during peak hours.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Shift Manager

Coffee Club
Palmerston North
08.2020 - 06.2025
  • Managed financial transactions and ensured accurate till balancing to maintain financial accuracy.
  • Served as the primary contact for customer assistance and effectively resolved complaints to enhance customer satisfaction.
  • Trained new and existing staff to boost operational efficiency and deliver exceptional service during peak periods.
  • Managed customer expectations during peak hours to ensure seamless service and satisfaction.
  • Prepared and served high-quality barista coffee efficiently, maintaining exceptional service standards.
  • Streamlined order-taking processes to enhance customer experience during busy periods.
  • Earned Duty Manager Certificate to ensure responsible alcohol sales and usage.

Data Entry

PTS logistics
Palmerston North
12.2017 - 01.2020
  • Digitised physical data to streamline company operations and improve efficiency.
  • Mastered and implemented software applications to enhance data entry accuracy.
  • Completed assigned tasks efficiently and accurately, demonstrating reliability in a casual role.

Education

National Certificate of Educational Achievement (Level 3) -

Palmerston North Girls High School
Palmerston North
12-2021

Exercise Prescription - Bachelor of Sport And Exercise -

Massey University
Palmerston North, NZ

Licence Controller Qualification -

Industry Training Solutions
Palmerston North
03-2024

Skills

  • Customer service and support
  • Employee training and development
  • Conflict resolution strategies
  • Data entry proficiency
  • Time management techniques
  • Inventory control
  • Communication skills
  • Performance evaluation methods
  • Quality assurance processes
  • Coffee preparation expertise
  • Professional demeanor
  • Point of sale operations
  • Safe food handling practices
  • Problem-solving abilities

Certification

  • 2024, 2025 service coffee club awards
  • 2024 duty manager certificate

References

  • Ray Roberts - PTS Logistics, CEO (027 442 7563)
  • Wendy Wilson - Coffee Club, Owner (021 401 390)
  • Tazzmin Dudley - shift manager, Coffee Club (021 209 3752)
  • Amy Wilson - Store Manager, Coffee Club (021 288 4444)

Timeline

Shift Manager

Coffee Club
08.2020 - 06.2025

Data Entry

PTS logistics
12.2017 - 01.2020

National Certificate of Educational Achievement (Level 3) -

Palmerston North Girls High School

Exercise Prescription - Bachelor of Sport And Exercise -

Massey University

Licence Controller Qualification -

Industry Training Solutions

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Sophie Roberts