Summary
Overview
Work History
Education
Skills
Referees
Timeline
Generic

Sophie Scott

CHC,St Albans

Summary

Dynamic and open-minded individual dedicated to delivering exceptional service to customers. I thrive in team environments and am highly motivated to develop my skills. With a quick adaptability to new situations, I embrace challenges and learn quickly. I happily seek guidance to improve my skills and can handle unexpected situations with composure and professionalism. I pride myself on being versatile and welcoming in every job I do.

Overview

9
9
years of professional experience

Work History

Shop Assistant-Lead

Copenhagen Bakery
09.2018 - Current

Worked as a full time all rounder with a small supervisor role before studying this year. I developed exceptional customer service skills, as well as learning how to handle customer complaints and inquiries with ease. Built strong teamwork skills and supported new team members. Established myself as an all rounder, who is always is willing to learn new skills. Providing efficient and excellent food and beverage services.

Barista

Harbour House
02.2021 - 06.2021

Casual customer service based position serving food and beverages

Hospitality Worker

HMSHost
01.2016 - 07.2018

Full-time hospitality team member serving customers and preparing food and beverages. Frequently worked with new team members, providing training and support. Consistently achieved high scores from mystery shopper evaluations.

Cafe Assistant

Savoire
07.2016 - 11.2016

Casual customer service based position serving food and beverages

Education

Graduate Certificate - Certificate in Aviation (Flight Attending) Level 4

New Zealand School of Tourism
Christchurch, NZ
2024

Certificate IV - Study And Career Preparation - Applied Sciences

Ara Institute of Canterbury
Christchurch, NZ
2021

Certificate III - Study And Career Preparation, Pre Health

Ara Institute of Canterbury
Christchurch, NZ
2021

High School Diploma -

Papanui High School
Christchurch, NZ
2016

Skills

    Effective Teamwork

    Extensive Customer Service Skills

    Problem Solving

    Attention to Detail

    Strong Work Ethic

    Adaptability and Flexibility

Referees

Donna Thomson            Brittany Gordon               

Employer                         Manager                         

Copenhagen Bakery     Copenhagen Bakery      

0274354552                  0278431615                    

                                                                                          

Timeline

Barista

Harbour House
02.2021 - 06.2021

Shop Assistant-Lead

Copenhagen Bakery
09.2018 - Current

Cafe Assistant

Savoire
07.2016 - 11.2016

Hospitality Worker

HMSHost
01.2016 - 07.2018

Graduate Certificate - Certificate in Aviation (Flight Attending) Level 4

New Zealand School of Tourism

Certificate IV - Study And Career Preparation - Applied Sciences

Ara Institute of Canterbury

Certificate III - Study And Career Preparation, Pre Health

Ara Institute of Canterbury

High School Diploma -

Papanui High School
Sophie Scott