Sophie Song
Christchurch
Summary
Collaborative customer service manager with experience in recruitment, tourism and technology. Dedicated to partner with coworkers to promote engaged, empowering work culture. Strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
9
9
years of professional experience
Work History
RECRUITMENT CONSULTANT
GREENLIGHT RECRUITMENT
10.2023 - Current
- Execute candidate sourcing and screening processes to quickly identify qualified individuals for temporary positions
- Implement efficient interviews and assessments to quickly evaluate and select high-quality candidates
- Collaborate closely with hiring managers to ensure timely onboarding of selected candidates for immediate organizational needs.
ASSISTANT ACCOUNTANT
TROJAN HOLDINGS
07.2022 - 12.2022
- Account receivable for NZSki winter season
FLIGHT COORDINATOR
TRUE SOUTH FLIGHTS
12.2022 - 05.2023
- Process sales for scenic flight experiences in South Island, ensure top-notch customer experiences while working closely with pilots from booking to landing
- Cultivate strong agent relationships, drive sales growth.
GUEST SERVICES MANAGER
THE HERMITAGE, AORAKI MT COOK
09.2018 - 07.2022
- Integrate hotel reception and activities frontline teams into one to enhance productivity and cost-effectiveness
- Collaborate with all hotel departments to ensure effective guest communication
- Analyze guest feedback, recommend and implement service improvements
- Cultivate strong relationships with businesses in Mt Cook community, and local tour operators
- Point of contact for escalated guest and customer issues, making sure all guests walking out of the premise with a smile
- Recruitment, training, and staff transitions
- Introduced wellness program and taught yoga classes for hotel guests
- Retained as one of 22 team members among 178 during pandemic staff redundancy
- Led activities team and promoted various services to guests and visitors for once in a lifetime experience.
GS CONSULTANT
REAL JOURNEYS
08.2015 - 08.2018
- Provide accurate commentary and interpretive services in Chinese
- Assist in understanding Chinese customers' culture and requirements, provide feedback to improve product and customer experience
- Develop and maintain strong relationships with Chinese tour guides and agents
- Ensure smooth cruise operations by coordinating between customers and crew members.
CONTACT CENTER SALES SPECIALIST
APPLE INC. SHANGHAI
09.2014 - 03.2015
- Apple Online Store contact center sales
- Taking inbound phone calls and turn all calls into potential sales call and maximize profit
- Top Shanghai site sales.
Education
Professional Coaching, level 7 Graduate certificate -
SIT
OnlineBusiness English, level 6 Diploma -
Hebei Finance University
ChinaCertified yoga teacher, Hatha 200hr, Yin 108hr -
NZ
Skills
- Customer Service
- Interpersonal Relationships
- Analytical and Critical Thinking
- Rapport Building
- Conflict Resolution
- Multiple Priorities Management
- Work Planning and Prioritization
- Proficient in Microsoft and Mac OS
- Mindfulness Practice and Teaching
References
- Gerry Lemon, Activities Operations Manager - The Hermitage Hotel, 027 702 5405, gerry.Lemon@hermitage.co.nz
- Peter Daniel, CEO - True South Flights, 027 483 5714, peter.daniel@truesouthflights.co.nz
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
RECRUITMENT CONSULTANT
GREENLIGHT RECRUITMENT
10.2023 - Current
FLIGHT COORDINATOR
TRUE SOUTH FLIGHTS
12.2022 - 05.2023
ASSISTANT ACCOUNTANT
TROJAN HOLDINGS
07.2022 - 12.2022
GUEST SERVICES MANAGER
THE HERMITAGE, AORAKI MT COOK
09.2018 - 07.2022
GS CONSULTANT
REAL JOURNEYS
08.2015 - 08.2018
CONTACT CENTER SALES SPECIALIST
APPLE INC. SHANGHAI
09.2014 - 03.2015
Professional Coaching, level 7 Graduate certificate -
SIT
Business English, level 6 Diploma -
Hebei Finance University
Certified yoga teacher, Hatha 200hr, Yin 108hr -
NZ
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