Sophie Thompson
Auckland,Howick
Summary
Versatile Regional Manager experienced in wide range of business needs, including strategic planning, promotional activities and human resources. Accustomed to stepping into different roles every day to enable business operations to evolve and meet changing demands.
Overview
4
4
years of professional experience
Work History
Regional Manager
Bailey Nelson
02.2021 - 11.2022
- Responsible for Auckland, Tauranga and Wellington stores with 5 direct reports and over 50 indirect reports
- Established and maintained operational standards for the region.
- Worked diligently to resolve complaints, promoting loyalty, and enhancing operations.
- Managed P&L to decrease discrepancies, drive project completion and drive store managers business acumen
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Leveraged profit opportunities by recruiting top talent and managing brand image to exceed plan performance.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
- Engineered effective inventory management strategies and loss prevention initiatives to keep shrink below 3%.
- Identified under-performing stores, and implemented change management and network restructuring strategies.
- Generated detailed sales reports and forecasts to analyze performance and track progress.
- Completion of budget forecasting and yearly roll-out for stores planned sales, salaries and travel
Clinic Manager
Laser Clinics AUNZ
09.2020 - 02.2021
- Recruited, hired and trained all staff, providing direct supervision and ongoing development
- Management of clinic KPIs and staff performance
- Designed and introduced leadership development, coaching and team management models, resulting in promotion of employees into increased levels of responsibility.
- Monitored and inspected staff processes to eliminate hazards posed for both clients and staff while ensuring continuous compliance with regulations.
- Ordering of all clinic supplies and maintained inventory levels.
- Budgeted for resources to control expenditure and maximize profits.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
Dual Site Manager
Sportscraft
10.2019 - 09.2020
- Dual site manager for two Auckland stores
- Formulating business plans to ensure store and staff are accountable for KPIs and common store goals
- Recruiting staff for both stores and completing induction and ongoing training and development
- Weekly and monthly check ins with country manager to go through stores board reports, figures and training
- Equipping team with the necessary product knowledge and customer service techniques to feel confident in their role
- Acting as a point of call for all store enquires or issues that may arise
- Increased sales figures to budget, the two stores were tracking about 20% below budget for the year in october, we are now tracking 30% above budget and consistently hitting our store and personal targets
Area Account Manager
Origins UK
11.2018 - 10.2019
- Responsible for managing five sites in the Leeds/York area
- Coached and promoted high-achieving employees to fill leadership positions with qualified staff and boost company growth.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Communicating all board reports and figures to country manager, weekly conference calls to run through business plan and short/ long term goals
- Coordinated and managed health, environmental and safety considerations for account sites, coordinating training and correcting areas of non-conformance.
- Provided ongoing communication to management on market competitors and industry pricing
- Developed site-level strategic plans focused on delivering increased EBITDA and organic sales growth.
- Managed preparation of annual budgets and set regional growth capital requirements, providing oversight and support to regional partners.
- Managed accounts to retain existing relationships and grow share of business.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Education
High School Diploma -
Macleans College
Auckland, NZ11.2013
Skills
- Business Development and Planning
- Sales Expertise
- Territory Management
- Delivery Fleet Management
- Business Analysis
- Sales Planning
- Performance Tracking and Evaluations
- Retail Effectiveness
- Administration and Reporting
- Profit and Loss
Timeline
Regional Manager
Bailey Nelson
02.2021 - 11.2022
Clinic Manager
Laser Clinics AUNZ
09.2020 - 02.2021
Dual Site Manager
Sportscraft
10.2019 - 09.2020
Area Account Manager
Origins UK
11.2018 - 10.2019
High School Diploma -
Macleans College
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