Sophie Williams

While working at Mitre 10, my main role involved working with the paint department, while my secondary role was as a checkout operator.

Responsibilities for both roles involved:

• Greeting customers to determine wants or needs.
• Providing accurate information (e.g. product features, pricing and after-sales services).
• Answering customers’ questions about specific products/services.
• Conducting price and feature comparisons to facilitate purchasing.
• Mixing paint colours and tints according to customer specifications.
• Ensuring shelves were fully stocked with the paint and checkout department with appropriate pricing.
• Checking incoming shipments against invoices for accuracy and completeness.
• Placing special orders or calling other stores to find desired items.
• Performing daily inventory checks to ensure adequate supply levels at all times.
• Assisting in loading customer purchases into vehicles as requested.
• Managing returns of merchandise.
• Completing day-to-day duties accurately and efficiently.
• Opening and closing cash registers by counting money, separating charge slips and balancing drawers.
• Informing customers about discounts and special offers

• Provided excellent customer service by attending to customer needs promptly.
• Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
• Placed special orders or call other stores to find desired items.
• Explained information about quality, value and style of products to influence customer buying decisions.
• Processed payments using cash register, credit card machine and POS system.
• Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
• Performed regular inventory checks to ensure accurate stock control.
• Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
• Followed company policies regarding returns, exchanges, refunds and other transactions.
• Assisted in setting up promotional displays, signage and window displays.
• Answered phones promptly and directed calls appropriately.
• Ensured cleanliness of the retail area including dusting surfaces, vacuuming floors and cleaning windows.