Sophie Williams
Auckland,Royal Oak
Summary
Dedicated, organized, and hard-working retail worker with 5 years of experience working in a retail environment. Efficient and responsive team player with excellent multitasking skills and the ability to support multiple departments with customer inquiries and register-handling tasks as needed.
Overview
11
11
years of professional experience
Work History
Retail Assistant in Paint Department and Checkouts
Mitre 10 Onehunga
Onehunga, AUK
03.2022 - 11.2023
- Greeted customers as they entered the store.
- Accurately processed customer payment transactions.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Actively engaged with customers to provide general assistance and information on store merchandise.
- Resolved customer complaints professionally, maintaining a positive brand image.
Retail Sales Assistant
Bed Bath & Beyond
New Market And Sylvia Park
02.2020 - 03.2022
- Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
- Greeted customers and helped with product questions, selections, and purchases.
- Assisted customers with prompt and polite support in person and via telephone.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Enhanced customer satisfaction by promptly addressing inquiries and handling returns professionally.
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer issues tactfully, resolving any concerns while maintaining a high level of professionalism.
Checkout Assistant
Woolworths Supermarket
Newmarket, AUK
03.2013 - 09.2017
- Greeted customers and provided outstanding customer service.
- Promoted loyalty programs to enhance repeat business from satisfied customers.
- Ensured compliance with local regulations by diligently verifying age requirements for restricted products during sale transactions.
- Utilized strong interpersonal skills to manage conflicts or disputes with professionalism while adhering to company policies.
- Maintained a clean, organized, and inviting checkout area to facilitate efficient transactions.
- Operated cash register to record transactions accurately and efficiently.
- Provided exceptional service by fostering positive relationships with customers through attentive listening and thoughtful problem solving.
Skills
- Excellent customer service
- Active listening
- Written and verbal communication
- Adaptability and Resilience
- Attention to detail
- POS System Operation
Accomplishments
Certificate in Retail Level 2- 2022
References
Grove Mitre 10:
Caroline Harvey- HR Advisor for Grove Mitre 10 stores
Phone: 027 6427706
Email: caroline.harvey@mitre10.co.nz
Michael Busch- Store Manager for Mitre 10 Onehunga
Phone: 027 2763730
Bed Bath & Beyond Sylvia Park:
Janice- Store Manager at Bed Bath & Beyond Sylvia Park
Phone: 021 0561902
Timeline
Retail Assistant in Paint Department and Checkouts
Mitre 10 Onehunga
03.2022 - 11.2023
Retail Sales Assistant
Bed Bath & Beyond
02.2020 - 03.2022
Checkout Assistant
Woolworths Supermarket
03.2013 - 09.2017