Sophie Williams
New Lynn,AUK
Summary
Reliable and friendly customer service representative with experience in retail environments. Strong focus on customer needs, effective complaint resolution, and teamwork, committed to delivering exceptional service and contributing to team success.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Noel Leeming
New Lynn, Auckland
08.2024 - 01.2026
- Process sales transactions efficiently using point-of-sale systems.
- Maintain product knowledge to provide accurate information to customers.
- Gather customer feedback through surveys to improve our customer service.
- Develop positive relationships with customers and staff through friendly interactions.
- Resolve customer complaints promptly and efficiently.
- Book appliances/devices for repair on behalf of the customer
- Follow company policies regarding product returns, exchanges, and refunds.
Retail Team Member
Mitre 10 Onehunga
Onehunga, Auckland
03.2022 - 11.2023
- Participated in regular inventory counts to maintain stock accuracy.
- Followed company policies regarding product returns, exchanges, and refunds.
- Greeted customers and provided assistance to them in the store.
- Processed customer transactions accurately at the checkout counter.
- Worked in two different departments in the store, paint and the checkout department
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently such as facing up stock and restocking shelves.
Skills
- Great communication and time-management skills
- Friendly, enthusiastic, and approachable personality
- Reliable, punctual, and a strong team player
- A positive, reliable, customer-focused attitude
References
References available upon request.
Timeline
Customer Service Representative
Noel Leeming
08.2024 - 01.2026
Retail Team Member
Mitre 10 Onehunga
03.2022 - 11.2023