Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sopo Vaeau

Wellington,Karori

Summary

I am a mature, fun, diligent individual who enjoys being part of a team and achieving together as a team as well as continual development and enjoyment in their role/s.

A Payroll and Office Administrator with 20 years of experience prioritizing multiple tasks requiring prompt solutions, problem-solver managing workloads while answering incoming phone calls and fulfilling staff members' requests is something I enjoy with a strong and extensive foundation. Communication both written and verbal as well as building and maintaining positive relationships is vital in any office environment enhancing productivity. I enjoy communicating and liaising with people within the workplace and outside the organisation, moving in the same direction to achieve team goals.

Overview

20
20
years of professional experience

Work History

Office Administrator Coordinator

Harbour City ChemDry
05.2014 - 04.2022
  • Coordinated communications, registration, recordkeeping, and other administrative functions.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Scheduled H&S meetings maintained calendars to prepare for meetings and events.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Managed Health and Safety to ensure the health and safety of workers and workplaces.
  • Communicate with residential property owners, insurance companies, business owners, facility managers, property managers, WCC, commercial cleaning companies, education providers - early childhood, primary schools, colleges and university campuses daily.
  • Managing strict, tight and urgent deadlines during weather events in line with company and insurance policies - managing attendance to weather damaged residential properties, commercial and industrial properties.

Payroll Administrator

Ministry Of Justice
04.2004 - 04.2009


  • Processing accurate payroll payments each week/fortnight on scheduled time.
  • Processing all payroll changes (new appointments, cessations etc) in a prompt manner
  • Ensuring legal requirements are maintained at all times
  • Ensuring that ACC claims are completed in a timely manner.
  • Responding to enquiries/requests and provide a prompt/helpful service
  • Ensuring the delivery of payroll services from a customer perspective, including fostering this approach with your peers in other areas of the Ministry.
  • Provision of help desk services in an efficient manner.

Payroll Officer

Department Of Corrections
10.2002 - 04.2003


  • Provide accurate, sound payroll advice, ensuring strong customer service focus approach.
  • Ensure all Payroll processing activities are completed within agreed Kep Perfomance Indicators (KPIs) and agreed payroll timeframes.
  • Follow all payroll operating procedures to provide efficient end to end payroll services including ACC and overpayment processing.
  • Assist in identifying payroll errors and implementing corrective action where required.
  • Maintain up to date knowledge across changes in legislation, Departmental Employment Agreements and Departmental Policies.


Education

Diploma - Business Studies

Massey University
Wellington, NZ

Skills

  • Customer Relationship Management
  • Payroll
  • Effective Written and Verbal Communication
  • Office Management
  • Office Workflow Support
  • Performance Improvement
  • Time Management
  • Payroll and Accounts Payable Receivable
  • Administration and Operations
  • Staff Support
  • Administrative Procedures

Timeline

Office Administrator Coordinator

Harbour City ChemDry
05.2014 - 04.2022

Payroll Administrator

Ministry Of Justice
04.2004 - 04.2009

Payroll Officer

Department Of Corrections
10.2002 - 04.2003

Diploma - Business Studies

Massey University
Sopo Vaeau