Sorcha McGrade
Mount Wellington,AUK
Summary
Professional Assistant Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
The Body Shop
New Lynn, Auckland
02.2024 - Current
- Provided leadership support in achieving target outcomes during busy periods.
- Resolved customer complaints promptly and effectively, ensuring high levels of customer satisfaction.
- Supervised cash handling processes to ensure accuracy of transactions.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Provided training to new employees on company policies and procedures.
- Processing payroll information
Key Internal Sales Representative
Murdocks Builders Merchants
Fermanagh, Enniskillen
04.2022 - 12.2023
- Managed quote generation, order processing, and customer follow-up to ensure timely delivery of goods.
- Conducted outbound calls to introduce products and services and generate sales leads.
- Provided product advice to customers based on their needs and preferences.
- Developed and maintained customer relationships through regular contact and follow-up.
- Executed various administrative tasks such as filing documents, scheduling meetings.
- Trained and supported junior staff members on internal sales process and techniques.
- Reviewed KPI data and other metrics with professionals to craft new sales strategies.
- Answered incoming calls and responded to customer inquiries
- Monitored emails
- Assisted in the development of new administrative systems
Section Leader/Retail Sales Assistant
Asda
Omagh, Tyrone
09.2014 - 04.2022
- Managed and delegated a team between 10-40 people working in a fast paced environment
- Meeting sales and shelf availability targets
- Ensured a clean and tidy backroom and shop floor
- Liaised with suppliers for stock delivery
- Assisted with recruitment processes when necessary, interviewing potential candidates.
- Monitored performance of staff members, offering advice where appropriate.
- Ensured that all food safety regulations were adhered to while handling and storing fresh produce items.
- Worked throughout entire store in multiple departments- cafe, grocery, bakery, deli etc.
Education
Some College (No Degree) -
St Johns Business & Enterprise College
IrelandSome College (No Degree) -
Sacred Heart College
IrelandSkills
- Business Development
- Operations Oversight
- Department Oversight
- Stock management
- Customer Relations
- POS systems operations
- Staff Scheduling
- Filing
- Minute Taking
- Office Administration
- Proficient computer skills
- Skilled with all Microsoft programms
Affiliations
- I thoroughly enjoy socializing with friends
- Outdoor activities eg hiking, swimming, walking
- Travelling
References
References available upon request.
Timeline
Assistant Store Manager
The Body Shop
02.2024 - Current
Key Internal Sales Representative
Murdocks Builders Merchants
04.2022 - 12.2023
Section Leader/Retail Sales Assistant
Asda
09.2014 - 04.2022
Some College (No Degree) -
St Johns Business & Enterprise College
Some College (No Degree) -
Sacred Heart College
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