Sosefa Napa'a

New Lynn,AUK

Summary

Highly-motivated employee with desire to take on new challenges Strong worth ethic, adaptability and exceptional interpersonal skills. Adapt at working effectively unsupervised and quick mastering new skills Hardworking employee with customer service, multitasking and time management abilities Devoted to giving every customer a positive and memorable experience.

Work History

Telecommunication Technician

Tonga communication Corporation

Install and maintain telecommunication system including routers, switches and related devices
Troubleshoot network issues to identify root problems. Installing network interface device and rearranged inside wiring
Configure VoIP phone for customer on the company's private branch exchange. Collaborate with other IT personnel on any project related to telecommunication infrastructure. IT support technician including desktop, laptops, mobile devices and printers and business applications.

Education

Tonga College ‘Atele

Tonga

Diploma - Information Technology Level 5 & 6

Tupou Tertiary Institute (TTI)

Nukualofa, Tonga

09.2021

Form 7 CERTIFICATE

Tonga College ‘Atele

School

12.2007

Skills

Strong communication skills – both Tongan & English [Oral & written]
Confident, honest, reliable, organized, attentive, accountable, active and fast learner
Good team player and effective problem solver with high precision level
Quick learner with a “can do” attitude and eager to achieve targets and deadlines
Flexible, multi-tasked and work well under pressure to meet deadlines
Excellent skills in all Microsoft Office Applications
Competent research skills familiar with sites and search engines on the internet
Familiarity with telecommunications systems
Time efficient and systematic methodology
Rapid adaptability to new problem-solving and new locations
Installing equipment
Diagnose issues
Network configuration
Devices configuration

OTHERS

2020 : Received Certificate for TCC Best Performer promoted to Senior Technical Officer Access Platform Network switching.
2023 : Promoted from Senior Technical officer to Assistant Engineer ICT Department
2024 : Resign on the 2nd of August
2025 : Move to New Zealand

Timeline

Telecommunication Technician

Tonga communication Corporation

Tonga College ‘Atele

Diploma - Information Technology Level 5 & 6

Tupou Tertiary Institute (TTI)

Form 7 CERTIFICATE

Tonga College ‘Atele