Sota Watanabe
Sunnynook,AUK
Summary
A dedicated and responsible hard worker with a strong work ethic and a genuine passion for creating positive experiences. Continuously seeking personal and professional growth opportunities, always striving to enhance skills and knowledge. Dedicated to cultivating strong connections and nurturing relationships with both customers and colleagues. Committed to delivering outstanding service that contributes to making each individual's day meaningful within the community.
Overview
5
5
years of professional experience
Work History
FOH / Barista /Assistant to the Owner
Japanese Cafe JANKEN
01.2019 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintaining cash register accuracy and reconciling daily sales.
- Maintaining a clean, organised, and hygienic work environment for a safe and inviting atmosphere.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalised beverages.
- Maintained and operated espresso machines, blenders, coffee pots, and other equipment.
- Provided general support in office organisation and upkeep, maintaining a clean and efficient workspace.
- Conducted market research, informed decision-making, and contributed to project management for timely completion.
- Collaborated with the owner on special projects and events, taking on additional responsibilities as needed.
- Assisting in onboarding new team members and providing ongoing coaching and guidance.
- Continuously embracing new challenges, including acquiring expertise in cafe management and operations, and actively seeking ways to enhance customer and staff satisfaction through menu innovations and ongoing discussions.
Crew / Driver
Dash Moving Company
03.2022 - 02.2023
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Collaborated with team members to complete house moving without damaging customers property.
- Cleaned and maintained all areas of truck and office to promote clean working environment.
- Clearly communicated with the customer and the management staff to arrive on time for efficient house moving.
Kitchen Hand / Delivery Driver
Kasaneya Pork Cutlet Delivery Shop
06.2022 - 02.2023
- Cleaned and sanitised dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Maintained clean, trash-free workspaces to maximise productivity and safety.
- Managed time to juggle multiple tasks simultaneously with ease.
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Education
Bachelor of Science - Psychology
University of Auckland
Auckland, NZ2024
Westlake Boys' High School
Auckland, NZ12.2020
Skills
- High-Volume Environments
- Coffee Varieties
- Latte Art
- Customer Assistance
- Cross-Cultural Communication
- Cash Register Operations
- Rotation Procedures
- Analytical Thinking
- Food Safety and Hygiene
- Menu Development
- Train Staff
Referee
Rika Imada (Owner of Japanese Cafe JANKEN)
Mobile: 021-477-180
Timeline
Kitchen Hand / Delivery Driver
Kasaneya Pork Cutlet Delivery Shop
06.2022 - 02.2023
Crew / Driver
Dash Moving Company
03.2022 - 02.2023
FOH / Barista /Assistant to the Owner
Japanese Cafe JANKEN
01.2019 - Current
Bachelor of Science - Psychology
University of Auckland
Westlake Boys' High School
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