Sotuli Olivia Laliqavoka
AUK,Ranui
Summary
Driven professional with a track record of fostering team collaboration and enhancing customer satisfaction at PBT Couriers. Skilled in operations management and staff training, demonstrated through effective loss prevention strategies and a positive work culture. Excels in customer relations and staff development, contributing to improved safety protocols and service excellence.
Overview
4
4
years of professional experience
Work History
2nd Assistant Manager
PBT Couriers
11.2022 - Current
- Collaborated with team members on loss prevention efforts, minimizing shrinkage and theft occurrences.
- Supported store manager in training new employees, fostering a positive work environment for team development.
- Implemented safety protocols within the workplace, resulting in fewer accidents and increased employee awareness.
- Fostered a collaborative work culture among staff members by encouraging teamwork and recognizing exceptional contribution.
- Fostered a collaborative work culture among staff members by encouraging teamwork and recognizing exceptional contributions.
Health Care Assistant
Kumeu Village Rest Home
04.2020 - 11.2022
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Observed patient skin conditions and reported findings to registered nurse.
- Improved patient satisfaction by providing compassionate and attentive care to individuals with various health conditions.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Enhanced patient comfort by providing personal care services such as bathing, grooming, and toileting assistance.
- Cultivated strong relationships with patients and families, fostering an environment of trust and open communication that facilitated better healthcare experiences.
- Arranged bedding and cushion to enhance patient comfort in bed and chairs.
- Supported nursing staff with care of incontinent patients and promotion of continence care.
- Arranged bedding and cushions to enhance patient comfort in bed and chairs.
Education
Certificate in Health Science
Whitireia Community Polytechnic
Porirua, NZ02.2009
Skills
- Customer service focus
- Delegation Abilities
- Marketing knowledge
- Team motivation
- Customer Relations
- Staff Training and Development
- Product and service knowledge
- Operations Management
- Staff Management
- Workload Management
- Task Delegation
Tuvalu and Samoa
- Born and raise in Tuvalu
- Main language is Tuvaluan
- Migrated here to NZ and lived in a Pacific Community in Porirua.
- Growing up in a Samoan Church Community
- Most of my closes friends from Samoa.
Languages
English
Full Professional
Referee's
KUMEU VILLAGE RESTHOME
- Rita Li : Nurse Coordinator (0211977823
PBT COURIERS
- Alfara Khan: Hub Manager (0211876081)
- Helen Motufoua: PBT HR (021517988)
Timeline
2nd Assistant Manager
PBT Couriers
11.2022 - Current
Health Care Assistant
Kumeu Village Rest Home
04.2020 - 11.2022
Certificate in Health Science
Whitireia Community Polytechnic
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