SOUMITRA BHATTACHARJEE

Was a team member of a fast paced Sales Team selling

appliances including kitchen/ cooking and whiteware.

• Used consultative sales approach to understand customer needs and recommend relevant offerings.
• Responded to telephone and in-person requests for information.
• Followed up with existing customers to provide additional support and address concerns.
• Provided sales and customer service assistance to walk-in traffic
• Maximized customer retention by resolving issues quickly.
• Achieved top performance by strategically adapting to rapidly changing, competitive environment.
• Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
• Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
• Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
• Completed orders and organized product deliveries to meet customer timetables.
• Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
• Maintained organized, presentable merchandise to drive continuous sales.
• Created detailed sales presentations to communicate product features and market data.
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
• Maintained sense of urgency in answering customer questions and requests through email or voice message.

Sold whiteware along with TVs and small appliances

Specialised TV Sales Consultant