Soumya Mandava
AUCKLAND
Summary
Experienced Health Care Professional with 10+ years as Radiology healthcare booking scheduler with a strong attention to detail and excellent organizational skills. Thrives in fast-paced environments and excels at multitasking.
Overview
12
12
years of professional experience
Work History
CT Outpatient Scheduler
Waitakere & Northshore Hospital
09.2019 - Current
- Tasks include scheduling appointments, coordinating with healthcare professionals, and generating reports for administrative purposes
- Manage patient bookings based on urgency and priority, as well as maintain efficient waitlists
- Respond to phone calls, providing information on wait times, and addressing inquiries and concerns promptly
- Process GP referrals, schedule patients in Radiology Information Systems (RIS), and maintain updated booking records in Excel spreadsheets
- Ensure timely and effective scheduling of patients, ensuring appointments are made prior to their clinic visits
- Facilitate clear communication among patients, Radiologists, Referrers, and technicians, ensuring seamless coordination
- Manage appointment changes, including modifications, rescheduling, declines, and cancellations, as required
- Provide patients with accurate information regarding procedures, wait times, and necessary preparations before scans
- Coordinate with nurses and Labtests to arrange for the availability of blood forms ahead of imaging procedures
- Generate reports within the RIS system for Non-completion of Service (NCS) and Declined referrals to facilitate administrative oversight.
MRI Booking Scheduler & Quality Support
Northshore Hospital
05.2016 - 09.2019
- Greet patients at the reception professionally
- Check MRI safety screening forms upon patient arrival and ensure readiness for MRTs
- Handle phone calls, monitor emails, and update patient details in the Integrated Patient Management System (IPMS)
- Enter GP referrals, book patients in Radiology Information Systems (RIS), and update booking information in Excel spreadsheets
- Manage the waitlist, prioritize patient bookings, and review safety screening checklists
- Confirm appointments and remind patients accordingly
- Coordinate with wards for inpatient bookings
- Provide weekly statistical reports to Team leaders on waitlists
- Stock office supplies and linen
- Interact with patients, explaining safety screening instructions and scan prerequisites
- Assist Technicians in patient preparation
- Assist Quality Coordinator with daily tasks
- Maintain staff training records and certificates, including APC, ORS licence, eye test records, medical practicing certificates, CPR, fire, moving, and handling training
- Keep equipment service logs and coordinate radiation monitoring badge returns
- Update radiation documentation register
- Conduct monthly departmental audits and emergency call bell checks.
Booking Scheduler-Ultrasound
Waitakere Hospital
11.2015 - 05.2016
- Answer phone calls, take messages, and direct inquiries to appropriate staff members
- Manage outpatient ultrasound waitlists, booking patients according to prioritization details
- Book appointments using referral information from GPs, OPs, and the Patient Information System (PIMS)
- Provide information to patients and doctors, resolving any appointment-related issues
- Enter and update patient information in hospital systems, including PIMS and RIS
- Manage schedules effectively by handling appointment scheduling, rescheduling, cancellations, and follow-up
- Coordinate with Radiologists and Sonographers to arrange weekend sessions, helping to reduce waitlists
- Coordinate with Midwives to schedule follow-up obstetric appointments
- Ensure that patient information is recorded accurately for effective schedule management.
Patient Care Coordinator
Kims Hospitals
06.2012 - 03.2014
- Manage and provide administrative support to Radiology executive assistants and front office staff
- Answer phone calls, perform data entry, and assist with mailing tasks
- Coordinate and integrate with various departments and doctors
- Manage and resolve patient queries at Ultrasound, CT, MRI, and X-ray units
- Effectively manage schedules, including appointment scheduling, rescheduling, cancellation, resource planning, and communication
- Provide guidance to reception members in completing processes on time
- Supervise maintenance and housekeeping teams to ensure facility hygiene and functionality
- Document statistics on wait times and turnaround times to provide information to the Quality team
- Conduct weekly meetings with administrative staff and Radiologists
- Support overall administration and day-to-day operations of the hospital
- Prepare duty rosters for nursing staff and housekeeping staff.
Education
Masters in Healthcare Administration -
01.2012
Bachelors in Business Administration -
01.2010
Skills
- Experienced in Health Care Administration, Support and Management
- Proficient in scheduling patient appointments, and managing waitlists and maintaining accurate records of patient information
- Exceptional ability to communicate with patients in a professional manner, ensuring a positive and comfortable experience
- Skilled in utilising Hospital Information and Patient Management Systems, Radiology Information System (RIS), Clinical portal, MS office
- Ability to prioritize tasks and communicate effectively to manage bookings and handle multiple inquiries
- Strong team-building skills
- Excellent communication skills
References
Available on request.
Timeline
CT Outpatient Scheduler
Waitakere & Northshore Hospital
09.2019 - Current
MRI Booking Scheduler & Quality Support
Northshore Hospital
05.2016 - 09.2019
Booking Scheduler-Ultrasound
Waitakere Hospital
11.2015 - 05.2016
Patient Care Coordinator
Kims Hospitals
06.2012 - 03.2014
Masters in Healthcare Administration -
Bachelors in Business Administration -
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