Soundharya Balaji
Wellington,New Zealand
Summary
Dynamic IT professional with 1+ years of experience in software testing, system integration, and operational management. Proven expertise in functional and regression testing, defect management (JIRA), and LMS/CRM optimization. Skilled in Agile and Waterfall methodologies with a focus on delivering user-centric solutions. Holding a 3-year New Zealand post-study work visa and seeking opportunities to drive business success through innovative IT solutions.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Foreign Exchange Consultant
Lotus Foreign Exchange
Porirua, Wellington
02.2024 - Current
- Provided expert assistance to customers on global remittance services and followed up on transactions
- Ensured accurate balancing of branch accounts and maintained optimal cash stock levels
- Delivered exceptional customer service to uphold the highest standards of satisfaction
- Adhered to AML/CFT regulations, ensuring daily compliance and risk management
- Effectively utilized product knowledge to promote foreign currency services and increase transaction values
- Oversaw branch business operations, sales, and adherence to Core Risk Standards
- Managed risks in alignment with guidelines to maintain operational excellence
Operations Team Lead
Pentagon Space Private Ltd
09.2022 - 03.2023
- Managed daily operations of LMS, CRM tools, and data management systems
- Led LMS integration with third-party systems, enhancing data synchronization and user experience
- Developed APIs and connectors for real-time data exchange across platforms
- Collaborated with designers and content creators to optimize LMS content delivery
- Troubleshot and resolved integration issues with technical support teams
- Improved operational processes and implemented best practices
- Scheduled, planned, and oversaw team tasks, training, and development
Test Analyst
Pentagon Space Private Ltd
08.2021 - 08.2022
- Conducted end-to-end testing for web applications, including functional, integration, and UAT
- Authored and executed test cases and test data for student and staff-facing systems
- Managed defects using JIRA for tracking, planning, and reporting
- Integration testing: Web service testing to verify end-to-end integration between Institute applications
- Performed browser compatibility and mobile responsiveness testing using Browser Stack and manual methods
- Collaborated with developers for defect triage and with business users to implement feedback
Education
Master of Information Technology - Information Technology
Whitireia Community Polytechnic
Wellington, NZ11.2024
Master of Business Administration - Marketing
PES University
06.2021
BSc - Computer Science
VIT University
04.2019
Skills
- JIRA
- Kanban
- Scrum
- DevOps
- Java
- JavaScript
- HTML
- CSS
- SQL
- Agile
- Advanced Excel
- SharePoint
- Outlook
- Word
Certification
- ISTQB Certified Tester Foundation Level Technology, 00596743, 2024
- Course completion on Advanced Excel
Projects
Smart Street Using Internet of Things, Developed an IoT-based smart street system, integrating sensors and cloud computing to reduce energy consumption by 20%.
Affirmation
I affirm that the above information is true to the best of my knowledge.
Timeline
Foreign Exchange Consultant
Lotus Foreign Exchange
02.2024 - Current
Operations Team Lead
Pentagon Space Private Ltd
09.2022 - 03.2023
Test Analyst
Pentagon Space Private Ltd
08.2021 - 08.2022
Master of Business Administration - Marketing
PES University
BSc - Computer Science
VIT University
- ISTQB Certified Tester Foundation Level Technology, 00596743, 2024
- Course completion on Advanced Excel
Master of Information Technology - Information Technology
Whitireia Community Polytechnic
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