Sourabh Sourabh
Hamilton,WKO
Summary
Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
1
1
year of professional experience
Work History
Security Guard
armourguard
Hamilton, Hamilton
11.2024 - Current
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Interacted with law enforcement officials to report incidents or violations of laws and regulations.
- Identified potential security risks and recommended corrective actions.
- Investigated suspicious activity and reported findings to management.
Customer Service Representative
g.a.s
Whatawhata
05.2024 - Current
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Maintained a high level of professionalism when dealing with difficult customers.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
CCTV Technician(volunteer)
Renewable power solution limited
Hamilton City, Hamilton
07.2024 - 12.2024
- Installed motion detectors, door contacts and other related safety devices as required by clients' needs.
- Conducted site surveys to determine locations of cameras and other equipment needed.
- Installed wiring and panels and set configurations for security alarm systems, access control and CCTV systems.
- Repaired faulty connections between cameras and control units due to poor wiring workmanship.
Customer Service Representative
Gas Te Rapa Road
Te Rapa, Hamilton
02.2024 - 05.2024
- Conducted testing of software and systems to ensure quality and reliability.
- Recognized by management for providing exceptional customer service.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed positive relationships with customers through friendly interactions.
Education
Post Graduate Diploma - Applied Informatics
Waikato Institute of Technology
Hamilton, NZ11-2024
Bachelor of Science - Computer Applications
Mukand Lal National College
Yamunanagar, Haryana, India12-2020
High School Diploma -
Adarsh Senior Secondary School
Ambala, Haryana05-2017
Skills
- Product Knowledge
- Microsoft Excel
- Flexible and adaptable
- Team building
- Microsoft PowerPoint
- Problem resolution
- Customer support
- Customer service
- Dashboard creation
- Business analysis
- Decision-making
- Team management
- Teamwork and collaboration
- Active listening
- Task prioritization
- Software testing techniques
- CCTV monitoring
- Electrical safety
- Hardware installation
- CCTV installation
- Security protocols
- Account management
- MS word, excel, and outlook
- Criminal law understanding
- Security procedures
- Grounds monitoring
- Self-defense
References
References available upon request.
Timeline
Security Guard
armourguard
11.2024 - Current
CCTV Technician(volunteer)
Renewable power solution limited
07.2024 - 12.2024
Customer Service Representative
g.a.s
05.2024 - Current
Customer Service Representative
Gas Te Rapa Road
02.2024 - 05.2024
Post Graduate Diploma - Applied Informatics
Waikato Institute of Technology
Bachelor of Science - Computer Applications
Mukand Lal National College
High School Diploma -
Adarsh Senior Secondary School
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