Sourav Pandey
Kolkata,India
Summary
Dedicated employee with strong customer service, multitasking, and time management skills. Committed to delivering exceptional experiences to every customer.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Store Supervisor
Delish pizza
Newzealand, Kawerau
11.2023 - Current
- Assigned tasks to staff according to workload requirements.
- Monitored stock levels and identified ordering needs.
- Organized training sessions for new employees on best practices in order fulfillment processes.
- Resolved customer complaints regarding storage and delivery of goods.
- Maintained updated records on product deliveries, returns, damages.
- Conducted monthly inventories to determine accuracy of records.
- Created successful plans to maximize profits and reduce loss.
- Increased sales by optimizing in-store promotional strategies.
- Tracked store inventories and ordered new materials to prevent shortages.
- Coached staff on strategies to enhance performance and improve customer relations.
Store Supervisor
Chintamani Fashion
India , Haryana
02.2021 - 10.2023
- Maintained accurate records of daily transactions using computer software programs.
- Assigned tasks to staff according to workload requirements.
- Enforced safety protocols at all times while managing store operations.
- Monitored stock levels and identified ordering needs.
- Maintained updated records on product deliveries, returns, damages.
- Tracked orders from vendors to ensure timely arrival of goods.
- Ensured all documents related to shipments were accurate before sending out orders.
- Answered customer queries and complaints and provided prompt solutions.
Education
Postgraduate Diploma in Business Management - Business Management
Sangai International University
Manipur01-2021
Bachelor of Commerce - Accounting
University of Calcutta
Kolkata01-2020
Higher Secondary Education - Accounting
Bodhicariya Senior Secondary School
Kolkata01-2015
Secondary School Certificate -
Bodhicariya Senior Secondary School
Kolkata01-2013
Skills
- Pricing Strategies
- Shift Scheduling
- Payroll Management
- Staff Supervision
- Customer Service
- Inventory Management
- Sales Strategies
- Recruiting and Hiring
- Customer experience management
- Employee Development
- Store maintenance
Languages
English
Professional
Hindi
Native/ Bilingual
Certification
- Certificate in Web Designing
- Certificate in Information Technology Application
Timeline
Store Supervisor
Delish pizza
11.2023 - Current
Store Supervisor
Chintamani Fashion
02.2021 - 10.2023
Postgraduate Diploma in Business Management - Business Management
Sangai International University
Bachelor of Commerce - Accounting
University of Calcutta
Higher Secondary Education - Accounting
Bodhicariya Senior Secondary School
Secondary School Certificate -
Bodhicariya Senior Secondary School
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