Sourbh Sharma
Christchurch,Christchurch
Summary
To obtain a position and career as a motivated, upbeat managerial and selling skills and utilize my years of customer service experience and interest in management sector.
A dedicated professional who has demonstrated the ability to implement the concepts to achieve new levels of success in the extremely competitive customer services industry, strong sales and operational qualifications with an impressive track record of significant hands-on experience in online sales strategies with profit and loss report management. Proven ability to successfully prioritize business requirements, identify growth opportunities, increase profit, and improve web fulfillment procedures
Overview
10
10
years of professional experience
1
1
Certification
Work History
Restaurant Owner
The Pedal Pusher Addington
Addington , ChristChurch
10.2021 - Current
- Developed and implemented effective marketing strategies to increase restaurant sales.
- Established standards for quality control, customer service, health and safety regulations.
- Oversaw daily operations of the restaurant including staff scheduling, budgeting and inventory management.
- Negotiated contracts with vendors for food, equipment and supplies.
- Analyzed financial reports to identify areas of improvement or cost savings opportunities.
- Trained and supervised kitchen staff in proper food preparation techniques.
- Monitored customer feedback to ensure satisfaction with menu items and services provided.
- Created promotions and special events to attract customers and boost sales.
- Implemented operational procedures to maximize efficiency while minimizing costs.
- Maintained relationships with suppliers and distributors in order to secure best deals on orders placed .
- Interviewed potential hires for front-of-house positions such as servers and bartenders .
- Planned and executed special events hosted at the restaurant such as wine tastings and live music performances .
- Updated website content regularly in order to promote upcoming events and specials being offered at the restaurant .
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Coached staff on strategies to enhance performance and improve customer relations.
- Developed successful marketing plans to increase sales and profits while managing costs.
Assistant Store Manager
Torpedo7
02.2018 - 10.2021
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Implemented successful business strategies to increase revenue and target new markets.
Messenger Services limited (Sub60)
Logistics Contractor with Progressive Enterprises
01.2017 - 01.2019
- Managing all the financials and roster of all the relief drivers
- Manage and maintain visitor PPE stocks to an agreed number
- Produce method statements, risk assessments ensure lifting plans are produced
- Ensure that drivers and vehicles meet the required standards before being accepted to site
- Ensure competencies of own team are demonstrable
- Organise resources to enable contract deadlines to be achieved
- Ensuring the organisation's safety policies are followed
- Responsible for ensuring that material movement to and from the workface does not cause damage to the works, the workforce or the public
- Complete safety inspections to company and client standards.
Countdown
Online Manager Ponsonby
01.2014 - 01.2017
- Control Budget and rosters
- Review weekly profit and loss report
- Reduce Shrinkage with correct procedures of stoock management
- Work in a collaborative manner with the fulfillment teams, contact centre and the wider web team to drive delivery of service to customers
- Manage the fulfillment process to ensure orders are
- Driving and maximizing the sales and profitability of store to achieve growth
- Assisting the online customers
- Interacting with customers on phone for taking orders
- Handling customer's objections regarding orders and products
- Keeping complete follow-ups with customers regarding their quires
- Completing all necessary paper works at the start and end of shift.
Education
Retail Management
Auckland University
01-2013
Skills
- In-depth knowledge of customer service standards, decision making and practices within the online customer services industry
- Outcome focused and dedicated to achieving individual and team goals
- Motivated and hardworking with a tenacious approach to business retention and winning back clients
- Customer focused with a commitment to exceeding expectations through the delivery of excellent service
- Strong problem-solving skills and the ability to consistently reach mutually agreeable outcomes
- Enthusiastic communicator and dedicated team player with a friendly and outgoing personality
- Key skills in Microsoft Office with advanced knowledge of Word and Excel
- Capable of quickly learning and implementing new computer systems in a practical setting
- Excellent attention to detail and time management ability
Personal Qualifications
- Retail Management level 7
- Bachelor in E commerce (Specialise in Retail Management)
Personal Information
Visa Status: New Zealand Citizen
References
Reference availiable on Request
Certification
- Class 2 driving License
Timeline
Restaurant Owner
The Pedal Pusher Addington
10.2021 - Current
Assistant Store Manager
Torpedo7
02.2018 - 10.2021
Messenger Services limited (Sub60)
Logistics Contractor with Progressive Enterprises
01.2017 - 01.2019
Countdown
Online Manager Ponsonby
01.2014 - 01.2017
Retail Management
Auckland University
- Class 2 driving License
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