Soweda Mahjor
Christchurch,Wigram
Summary
Organized and motivated individual eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth. Skilled in working under pressure and adapting to new situations and challenges to best enhance organizational brand.
Overview
4
4
years of professional experience
Work History
Voluntary Assistant
Safer Mid Canterbury
06.2023 - Current
- Greeted guests in with friendliness and professionalism.
- Helped clients navigate social services system and access needed resources.
- Used strong interpersonal communication skills to convey information to others.
Interpreter
Katib Learning Community Hub
05.2023 - Current
- Elevated customer service quality by offering real-time bilingual support for inquiries, complaints, and resolutions.
- Reduced potential misunderstandings between parties in legal proceedings through meticulous attention to detail in document translation work.
- Collaborated with legal teams to deliver clear court interpretations, ensuring proper representation for non-English speaking clients.
- Collaborated with educational institutions to provide language interpretation services during parent-teacher conferences and other school events.
- Supported culturally diverse populations by interpreting both verbal and written materials, bridging language gaps.
- Built and maintained relationships with clients to boost possibility of future collaborations.
Teaching Assistant
Kateb Farsi School
10.2022 - Current
- Established positive relationships with students, parents, fellow teachers and school administrators
- Graded assignments and tests and documented results into filing systems
- Supervised children and participated with children in activities.
Barista Shift Supervisor
Cocoa Black
10.2023 - 01.2024
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Customer Service Representative
Muffin Break
05.2023 - 10.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Assistant Cafe Manager
Elmwood Fine Foods
12.2021 - 12.2022
- Reconciled daily sales each shift, counting register drawers and resolving discrepancies
- Greeted customers at front counter, answering questions and inputting specialty coffee orders into the POS system
- Took inventory of supplies and equipment and placed new orders to maintain stock levels
- Worked in close collaboration with team members to ensure customers received high-quality service.
Cafe Assistant
The Spur Cafe
03.2020 - 12.2021
- Reported to kitchen manager before start of shift to receive assigned station, daily specials and other pertinent information
- Adhered to company food, safety, quality and sanitation policies
- Served customers by phone to take orders and answer product or service questions.
Education
Bachelor of Arts - Education And Psychology
University of Canterbury
Christchurch, NZHigh School Diploma -
Hornby High School
Christchurch, NZ11.2020
Skills
- Interpersonal and Communication Skills
- Attention to Detail
- Computer and Microsoft Office Skills
- Collaboration and Teamwork
- Organization and Prioritization
- Coordinating with Teachers and Specialists
- Administrative and Clerical Support
- Organizational and Planning Skill
- Cross-cultural communication
- Relationship Building
- Fluent Bilingualism
Certificates And Activities
- Completed Outward Bound Course, Anakiwa, NZ 2024
- Completed First Aid course with City First Aid Training LTD. 2023
- Attended Youth Leadership program in Auckland, New Zealand. 2022
- Attended Youth Wellbeing program in Auckland, New Zealand. 2021
References
Will be provided upon request.
Timeline
Barista Shift Supervisor
Cocoa Black
10.2023 - 01.2024
Voluntary Assistant
Safer Mid Canterbury
06.2023 - Current
Interpreter
Katib Learning Community Hub
05.2023 - Current
Customer Service Representative
Muffin Break
05.2023 - 10.2023
Teaching Assistant
Kateb Farsi School
10.2022 - Current
Assistant Cafe Manager
Elmwood Fine Foods
12.2021 - 12.2022
Cafe Assistant
The Spur Cafe
03.2020 - 12.2021
Bachelor of Arts - Education And Psychology
University of Canterbury
High School Diploma -
Hornby High School
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