Soyam Dean
Membership Consultant
Wellington
Summary
Dedicated and detail-oriented professional with a strong background in customer relations, data administration, and team leadership within fast-paced environments. Proven track record of managing high-volume client profiles via complex CRM systems while maintaining strict adherence to operational protocols. Adept at cross-departmental coordination, empathetic communication and conflict resolution, looking to leverage these skills to optimize operational efficiency and deliver exceptional support to diverse client networks.
Overview
2
2
Certificates
4
4
years of post-secondary education
6
6
years of professional experience
Work History
Membership Consultant
Les Mills Taranaki Street
11.2022 - Current
- Identified complex customer needs through active listening to recommend appropriate support pathways, ensuring high satisfaction and accurate service delivery.
- Utilised CRM systems for efficient secure data management of 400+ profiles, ensuring strict adherence to organizational data privacy standards.
- Improved client retention rates by implementing personalised follow-up strategies that fostered a sense of community among members.
- Streamlined communication channels with potential leads, resulting in quicker response times and increased member conversion rates.
- Coordinated with other departments to ensure seamless onboarding experiences for new members.
- Supported administrative tasks such as processing payments, updating member records, and generating reports as needed to maintain operational efficiency within organisation.
- Doubled as an on-call Duty Manager; managed building operations, coordinated incident responses under strict health and safety protocols and administered first aid as required.
Cleaner
Les Mills Taranaki Street
08.2020 - 11.2022
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance across 4-storey establishment.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
Music Tutor
Prime Music Academy
03.2022 - 08.2022
- Taught private and semi-private lessons to 15+ students using personalised music curriculum and cover song arrangements.
- Adapted teaching methods and communication style to support students aged between 5 and 60 with diverse learning styles and diverse cultural and socioeconomic backgrounds.
- Evaluated student music abilities by providing feedback and written reports.
- Boosted student interest in music theory through use of interactive games and hands-on demonstrations.
Education
Master of Fine Arts - Creative Practice in Music
03.2020 - 03.2021
- Awarded $2000 as a winner of the Susan Rhind Award in Composition 2020.
Bachelor of Music - Sonic Arts And Music Technology
02.2017 - 03.2020
- Member of AIESEC Waikato 2017 as part of Partnership Development and Finance Administration team.
Skills
Core Competencies: Case & Data Management, Complaint Resolution, Cross-Functional Collaboration, Risk & Incident Management
Interpersonal Skills: Active Listening, Empathetic Communication, Stakeholder Engagement, Tailored Training/Coaching
Technical & Systems: CRM Databases, Microsoft Office Suite, First Aid Administration
Accomplishments
- Membership Consultant of the Year 2023 at Les Mills Taranaki Street
Certification
Essential First Aid - Red Cross
Timeline
Membership Consultant - Les Mills Taranaki Street
11.2022 - Current
Essential First Aid - Red Cross
10-2022
Music Tutor - Prime Music Academy
03.2022 - 08.2022
Cleaner - Les Mills Taranaki Street
08.2020 - 11.2022
Te Herenga Waka-Victoria University of Wellington - Master of Fine Arts, Creative Practice in Music
03.2020 - 03.2021
EQF Level 5 Diploma in Sports Nutrition, Shaw Academy
08-2019
Te Herenga Waka-Victoria University of Wellington - Bachelor of Music, Sonic Arts And Music Technology
02.2017 - 03.2020