Squid Papier
Mount Victoria,WGN
Summary
Motivated and organised entry-level Administration professional with a strong foundation in business administration and hands-on experience supporting daily operations in fast-paced hospitality and team environments. Highly skilled in customer service, scheduling, record-keeping, and handling correspondence with accuracy and discretion. Known for strong communication skills, attention to detail, and the ability to prioritise tasks effectively. A reliable team player with proven leadership experience, eager to contribute to efficient office operations while continuing to develop administrative and organisational skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Health and Safety Representative
Rosie's Red-Hot Cantina
Wellington CBD, Wellington
12.2024 - Current
- Manage health and safety at Rosie’s Red Hot Cantina by logging incidents and reports in IntelliHR.
- Induct new staff on health and safety policies and procedures.
- Schedule and coordinate regular Health and Safety meetings.
- Conduct workplace inspections to identify hazards, and assess risks.
- Ensure compliance with health and safety regulations, and company standards.
- Implement and recommend risk mitigation, and corrective actions.
- Promote employee engagement by providing clear health and safety information.
- Address staff concerns, and act as a liaison between employees and management.
Front of House Team Member
Rosie's Red-Hot Cantina
Wellington CBD, Wellington
02.2024 - Current
- Provide excellent front-of-house service by taking orders and serving food and beverages
- Handle customer enquiries and manage reservations using ResDiary
- Prepare, clean, and reset tables to maintain a welcoming dining environment
- Polish cutlery and glassware to a high presentation standard
- Greet, seat, and assist guests to ensure a positive first impression
- Process payments accurately using the Telvis POS system
- Work as a bartender, preparing and serving drinks
- Answer phone calls and respond to emails to support daily operations
- Contribute to smooth service and an overall positive guest experience
Owner/Operator
Whipped Body Butter & Skin Care
Upper Hutt, Wellington
07.2021 - 07.2024
- Successfully developed and launched new body butter and skincare product lines
- Managed all aspects of daily business operations, including staff, sales, inventory, supply chain, and accounting
- Delivered high-quality customer service by professionally resolving complaints and building long-term client relationships
- Supported a strong and positive brand reputation through consistent service excellence
- Recruited, trained, and performance-managed staff to ensure strong product knowledge, engagement, and productivity
- Ensured full compliance with health, safety, and regulatory requirements
- Identified operational risks and maintained efficient, well-organised business processes
- Conducted market analysis to inform strategic pricing and business decisions
- Managed budgeting and financial planning to support sustainable operations
- Implemented targeted marketing initiatives to increase brand visibility and improve profitability
- Identified and acted on opportunities for sustained business growth
Maitre D'
The Crab Shack
Wellington CBD, Wellington
04.2023 - 02.2024
- Created welcoming and engaging dining experiences through attentive service and regular follow-ups with guests throughout their meals
- Communicated clearly and confidently in both positive and challenging situations
- Greeted and seated guests while managing reservations and take-away orders
- Ensured smooth service flow by answering guest questions and providing accurate wait times
- Led the front-of-house team by assigning duties and workstations
- Trained new staff on service standards, procedures, and workplace policies
- Coordinated seating arrangements to accommodate special requests and maximise service efficiency
- Handled payments using cash and card systems accurately
- Resolved guest and staff concerns promptly to maintain high customer satisfaction and strong team performance
Guest Experience Team Member
The Crab Shack Wellington
Wellington CBD, Wellington
07.2022 - 02.2024
- Created a welcoming and positive guest experience by greeting diners warmly, assisting guests at tables, and supporting servers with food delivery, beverage service, and guest requests
- Operated the POS system to accurately process food and beverage orders, manage payments and cash handling, and verify guest ID and payment preferences to ensure compliant transactions
- Maintained clean, organised, and well-stocked service stations while preparing and resetting tables between guests to uphold high presentation standards
- Collected guest feedback to support service improvements and enhance overall customer satisfaction
- Checked room availability and managed reservations using booking calendars
- Trained new front-of-house staff in customer service, operational procedures, and cleaning standards
Cafe Manager
Columbus Cafe
Upper Hutt CBD, Wellington
08.2020 - 08.2022
- Manage day-to-day operations, including staff hiring, training, and scheduling
- Maintain high standards of customer service and overall team performance
- Oversee budgets, inventory, and supplier coordination to ensure profitability and minimise waste
- Collaborate closely with kitchen leadership on menu planning and promotional activities
- Ensure full compliance with health and safety regulations
- Foster a positive, efficient, and supportive workplace culture
- Apply strong leadership, organisation, and communication skills to support smooth operations
- Improve team engagement and contribute to consistently high-quality guest experiences
Team Member
Columbus Cafe
Upper Hutt CBD, Wellington
07.2019 - 08.2022
- Reliable and versatile hospitality professional with experience across both front-of-house and back-of-house roles, including barista service
- Maintained clean, organised, and safe work areas in line with health and safety standards
- Delivered high-quality customer service, including handling payments and resolving customer complaints
- Supported kitchen operations through food preparation, cleaning, and restocking
- Worked flexibly across multiple stations to meet changing service demands
- Trained and supported new team members on procedures and safety standards
- Built strong, positive working relationships with colleagues and management
- Consistently exceeded expectations through efficiency, adaptability, and a strong work ethic
Barista
Pickle and Pie Cart
Silverstream, Wellington
04.2022 - 06.2022
- Prepared coffee and a range of hot beverages to a consistent standard
- Served pies and baked goods while maintaining high standards of cleanliness and food hygiene
- Accurately used the POS system to process sales transactions
- Completed daily cash-ups and reconciled sales
- Operated a manual coffee grinder and a two-head manual espresso machine
- Developed beginner-level latte art skills
- Delivered friendly, efficient, and consistent customer service
Founder
Bye Bye Plastic Bag New Zealand
Upper Hutt, Wellington
02.2016 - 07.2019
- Led and managed the Bye Bye Plastic Bags New Zealand team
- Recruited, trained, supervised, and coached a team of 12 volunteers
- Oversaw all organisational operations and day-to-day activities
- Established and managed the organisation’s social media presence
- Handled basic accounting and financial administration for the non-profit
- Developed and delivered fundraising initiatives to support team activities
- Coordinated with schools and community groups to deliver educational presentations
- Led environmental initiatives and education programmes
- Planned and managed logistics for events and advocacy campaigns
- Scheduled and facilitated meetings with key decision-makers across New Zealand
- Collaborated with local, national, and international government bodies to support environmental advocacy efforts
Education
Diploma in Business Administration - Business Administration
The Career Academy
Online12-2025
Certificate in Business Administration - Business Administration
The Career Academy
Online12-2023
National Certificate of Educational Achievement (level 3) -
Heretaunga College
Upper Hutt, NZ11-2020
New Zealand University Entrance -
Heretaunga College
Upper Hutt, NZ11-2020
Skills
- Customer service
- Team leadership
- Project management
- Health and safety
- Inventory management
- Conflict resolution
- Time management
- Staff management
- Social media marketing
- Timekeeping
- Verbal and written communication
- Staff training
- Effective communication
- Negotiation
- Customer relations
- Business administration
- Microsoft
Certification
First Aid Certificate - MEDIC First Aid - Issued: 25/03/2025.
Accomplishments
Young Achievers Award, Upper Hutt - Institution: Upper Hutt Council - 2018.
References
References available upon request.
Timeline
Health and Safety Representative
Rosie's Red-Hot Cantina
12.2024 - Current
Front of House Team Member
Rosie's Red-Hot Cantina
02.2024 - Current
Maitre D'
The Crab Shack
04.2023 - 02.2024
Guest Experience Team Member
The Crab Shack Wellington
07.2022 - 02.2024
Barista
Pickle and Pie Cart
04.2022 - 06.2022
Owner/Operator
Whipped Body Butter & Skin Care
07.2021 - 07.2024
Cafe Manager
Columbus Cafe
08.2020 - 08.2022
Team Member
Columbus Cafe
07.2019 - 08.2022
Founder
Bye Bye Plastic Bag New Zealand
02.2016 - 07.2019
Diploma in Business Administration - Business Administration
The Career Academy
Certificate in Business Administration - Business Administration
The Career Academy
National Certificate of Educational Achievement (level 3) -
Heretaunga College
New Zealand University Entrance -
Heretaunga College