SREEJA JAYARAMAN
Mangere,Auckland
Summary
Dedicated and detail-oriented professional with a strong background in administration, customer service, and HR activities. Proven track record of 8 years of management experiences with accounting and effectively managing employee relations, conducting onboarding processes, supporting HR initiatives. Skilled in handling client disputes, multitasking in fast-paced environments, and providing exceptional administrative support. Proficient in data entry, reporting, and utilizing MS Office tools to enhance HR operations. Known for excellent communication skills and a proactive approach to problem-solving. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated to resolving issues promptly to prevent delays. Dependable and diligent with superior work ethic and focus on service quality. Diverse experience in various industries has enabled the development of strong business skills and an ability to adapt to changing environments – gained advanced customer service skills and knowledge, specializing in management, client disputes, HR operations, and information systems.
Overview
11
11
years of professional experience
Work History
ACCOUNTS MANAGER
NZ Mobiles Ltd
Auckland
08.2022 - Current
- Work collaboratively with the team members and other departments to ensure the processing are completed in effective and efficient manner
- Utilize CRM, Merlin and Oracle and relevant software and tools to manage the processing workflows and data entry
- Continuously seeking process improvement and providing suggestions to increase the quality and efficiency of client service
- Identify the issues in application processing and resolve it in a timely manner
- Maintain accurate and up-to-date records of clients and application processing activities
- Negotiating and explaining the outcome from the application with the clients to bring mutually beneficial outcomes
- Communication with clients and stakeholders and updating the status of the application in a timely manner
- Manage multiple processing tasks simultaneously, adhering to strict timelines and quality standards
- Reviewed applications against established parameters to determine approval, rejection or modification requirements
- Acted as main point of contact in matters relating to client concerns and needs
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals
- Built and maintained productive relationships with customers and internal partners
- De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
OFFICE MANAGER
NZ Mobiles Ltd
Auckland
10.2018 - 08.2022
- Coordinate activities across all operational functions in the office – ensure all processes are completed efficiently and in line with company operating procedures and policies
- Provide hands on supervision to administrative staff – allocate workload and monitor performance
- Assisting with recruitment process including scheduling interviews, conducting background checks
- Maintain employee records and HR database, ensuring accuracy and compliance with regulations
- Handle employee inquiries regarding HR policies, benefits and payroll
- Preparing HR documents, reports and coordinating training and development programs
- Handle agendas, make appointments and meetings on behalf of the management team
- Respond to in-bound phone calls and prepare business correspondence – provide support to the bookkeeping team
- Records and database management relating to personnel, finances, purchases and sales invoices
- Maintain inventory of office supplies and place orders for new stock when levels are low
- Prepare detailed sales reports and forecast potential sales on a weekly and monthly basis
- Data entry and word processing of business documentation – process paperwork and sales in Merlin software
- Accounting activities include payroll, invoicing and accounts maintenance using Xero
- Reviewed files and records to obtain information and respond to requests
- Used judgment and initiative in handling confidential matters and requests
- Coordinated office activities and operations to secure efficiency and compliance with company policies
- Delegated work to staff, setting priorities and goals.
PROJECT ADMINISTRATOR
Energy Star Ltd
Auckland
12.2017 - 10.2018
- Maintained electronic and hard copy files – received and screened a high volume of emails and posted mail
- Provided support office wide, including data searches, drafting memos and retrieving references
- Responsible for site safety – produced all work to budget guidelines, schedules and relevant building codes
- Organized and stored materials, machinery, tools and equipment – completed weekly maintenance assessments
- Liaised with supervisor on progress of jobs and any material requirements
- Checked project compliance and reviewed contractor scope, materials and pricing take-off for competitive bidding
- Scheduled staff and subcontractors to maintain adequate coverage and complete jobs on time
- Coordinated delivery schedules with vendors and suppliers to optimize resource allocation
- Developed work teams and delegated project tasks according to individual strengths
- Hired and delegated tasks to subcontractors to complete projects faster
- Developed on-site safety program to support team with risk mitigation
- Scheduled preventative maintenance and repairs on heavy machinery and equipment.
Retail Assistant
Ironmanwest
Auckland
03.2017 - 11.2017
- Engaged with customers and recommended products based on needs and requests
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
- Resolved customer complaints to boost service and satisfaction and escalated higher level issues to supervisor for immediate remediation
- Answered questions about current promotions and resolved issues according to store policies
- Maintained records related to sales for store management
- Responded to customer enquiries, addressed any issues and complaints both over the counter and by phone
- Provided advice to customers on products and services – maintained the showroom in a clean and tidy manner
- Opened and closed the store, counted cash drawers and deposited daily takings in the bank.
CUSTOMER ASSISTANT
Compass Group, Compass Group PLC
Auckland
09.2016 - 03.2017
- Engaged with customers and worked to resolve product and service issues
- Maintained thorough and detailed documentation of customer interactions and outcomes
- Reached out to providers to help develop comprehensive solutions
- Researched problems with benefits, accounts and services with speed and accuracy
- Developed recommendations for changes in policy and offerings by analyzing consumer research
- Processed customer payments – distributed and served food to facility residents, staff and patrons
- Responded to customers on comments, orders or complaints – provided hands on assistance to colleagues
- Proactively completed all duties – performed a key role of managing relationships between all staff members.
Cash Manager
Society for Rural Improvement
India
01.2013 - 01.2015
- Collaborated with cross-functional teams to support company initiatives and treasury transactions
- Negotiated pricing to optimize profitability of product or service solutions
- Leveraged systems, equipment and process redesign to drive continuous improvement
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance
- Prepared internal and regulatory financial reports, balance sheets and income statements
- Managed relationships with tax authorities, bankers and auditors
- Conducted reviews and evaluations for cost-reduction opportunities
- Developed invoicing systems and internal controls to boost billing efficiencies
- Consolidated business data into actionable metrics to simplify and highlight areas of concern and opportunity
- Communicated with stockholders or other investors to provide information or raise capital.
Education
Graduate Diploma - Business Management
North Tec
01.2017
MBA - Human Resources
Bharathiyar University
Bachelor of Commerce -
Calicut University
Computer Applications -
First Class Diploma
Skills
- Relationship Management
- Preparing Business Documents
- Account Management
- Business Negotiation
- Time Management
- Attention in Detail
- Technical and interpersonal Skills
- Self-Starter
- Collaborative Teamwork
- Client Relations
- Accounts Administration
- Data Entry
- Database Management
- CRM Software
- Customer Satisfaction
- Problem-Solving
- Resiliency
- Relationship Building
- Communication Skills
- Credit Checks and Collections
- Sales processing
- Strategy Implementation
- Compliance Requirements
- Product Training
- Customer Retention
- Documentation and Reporting
Additional Information - Work Eligibility
Residence
Languages
Fluent in English
Timeline
ACCOUNTS MANAGER
NZ Mobiles Ltd
08.2022 - Current
OFFICE MANAGER
NZ Mobiles Ltd
10.2018 - 08.2022
PROJECT ADMINISTRATOR
Energy Star Ltd
12.2017 - 10.2018
Retail Assistant
Ironmanwest
03.2017 - 11.2017
CUSTOMER ASSISTANT
Compass Group, Compass Group PLC
09.2016 - 03.2017
Cash Manager
Society for Rural Improvement
01.2013 - 01.2015
Graduate Diploma - Business Management
North Tec
MBA - Human Resources
Bharathiyar University
Bachelor of Commerce -
Calicut University
Computer Applications -
First Class Diploma
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