Sreejith Sreenilayam Surendran
Tauranga,Bay of Plenty
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Adaptable and enterprising Customer service agent with solid industry background and proven expertise in building and leading successful teams. Talented problem-solver ready to back up fellow employees at any time.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
Work history
Sous chef
lone star
Tauranga, Bay of Plenty
2023.04 - Current
- Maintained total control to maximise guest satisfaction and team productivity.
- Deputised for head chef, successfully managing all aspects of kitchen operations during times of absence.
- Acted as head chef when required, maintaining continuity of service and quality.
- Supported head chef with stock control and rotation, minimising waste with FIFO systems.
- Helped staff adhere to restaurant quality and service requirements through effective management and motivation.
- Developed chefs to run stations efficiently during peak service periods.
- Delivered food to highest hygiene, quality and safety standards by strictly following regulations.
- Planned and directed food preparation in fast-paced restaurant environments.
- Trained junior kitchen staff in food preparation and hygiene practices.
- Assisted cooks to determine freshness and quality of dishes.
- Sanitised equipment and kitchenware to comply with hygiene protocols.
Chef de partie
Lone Star
Queenstown, Otago
2021.05 - 2023.02
- Handled special customer requests to meet dietary needs and mitigate allergen risks.
- Produced [Number]+ dishes per service with strict quality control procedures.
- Maintained clean and tidy food preparation areas.
- Prepared, produced and packed food in tight timescales.
Customer service representative
Idea
Bangalore, India
2012.05 - 2013.07
- Answered customer telephone calls promptly and improved on-hold wait times.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
- Upsold new products and accessories to customers, capturing significant increases in add-on sales.
Education
level 7 Diploma - Information Technology Level
Royal Business College
Christchurch, Canterbury 2015.09 - 2016.09
Professional Diploma - Network Engineering
BSNL (Bharat Sanchar Nigam Limited
2013
Skills
- Networking Principles
- Network Configuration and Management
- Adaptability and Continuous Learning
- Communication and collaboration
- Problem Solving and Critical Thinking
- Documentation and Reporting
- Entrepreneurship and Innovation
- Project Management
- Networking and Infrastructure
- Programming and Software
- Web Development
Languages
English
Fluent
Timeline
Sous chef
lone star
2023.04 - Current
Chef de partie
Lone Star
2021.05 - 2023.02
level 7 Diploma - Information Technology Level
Royal Business College
2015.09 - 2016.09
Customer service representative
Idea
2012.05 - 2013.07
Professional Diploma - Network Engineering
BSNL (Bharat Sanchar Nigam Limited