Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sreejith Sreenilayam Surendran

Tauranga,BOP

Summary

Adept at elevating customer experiences and streamlining operations, I boosted satisfaction ratings significantly at Mercury Energy. My culinary leadership at Lone Star showcased my ability to mentor teams and manage high-volume food preparation, blending customer service excellence with quality assurance. Skilled in CRM software and fostering positive environments, I excel in fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience

Work History

Customer Care Specialist

Mercury Energy
05.2024 - Current
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Streamlined operational efficiencies by managing accounts and contracts and processing system orders and cancellations.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Identified customer issues with products or services, investigated causes and initiated resolutions.
  • Maintained and managed customer files and databases.
  • Requested escalation for unresolved issues.
  • Directed customers to appropriate departments for additional support.

Sous Chef

Lone Star
04.2023 - 05.2024
  • Acted as head chef when required to maintain continuity of service and quality.
  • Planned and directed high-volume food preparation in fast-paced environment.
  • Mentored kitchen staff to prepare each for demanding roles.
  • Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
  • Monitored food and labor costs to verify budget targets were met.

Sous Chef

03.2021 - 09.2022
  • Acted as head chef when required to maintain continuity of service and quality.
  • Planned and directed high-volume food preparation in fast-paced environment.
  • Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
  • Collaborated with staff members to create meals for large banquets.
  • Trained kitchen staff to perform various preparation tasks under pressure.

Education

Bachelor of Science - Information Technology

Royal Business College
Christchurch, NZ
10.2016

Certification - Optical Fiber Technology With Practical Training

Bharath Sanchar Nigam Limited(BSNL)
India
2013

Professional Diploma in Network Engineering - Network Engineering

Keltron
India
2013

Bachelor of Science - Electronics And Communications Engineering

Rajas Engineering College
India
2012

Skills

  • Customer service excellence
  • [Product or Service] support
  • Quality Assurance
  • Payment Processing
  • Data Entry
  • CRM Software
  • Desktop Technical Support
  • Hardware and software installation
  • Word Processing
  • Mail handling
  • Technical Support
  • Basic computer knowledge

Timeline

Customer Care Specialist

Mercury Energy
05.2024 - Current

Sous Chef

Lone Star
04.2023 - 05.2024

Sous Chef

03.2021 - 09.2022

Bachelor of Science - Information Technology

Royal Business College

Certification - Optical Fiber Technology With Practical Training

Bharath Sanchar Nigam Limited(BSNL)

Professional Diploma in Network Engineering - Network Engineering

Keltron

Bachelor of Science - Electronics And Communications Engineering

Rajas Engineering College
Sreejith Sreenilayam Surendran