Sreelakshmi Sivadasan Nair

• Improved transaction processing efficiency by implementing streamlined procedures and reducing errors.
• Enhanced customer satisfaction with timely and accurate transaction processing, ensuring seamless service delivery.
• Ensured compliance with industry regulations by meticulously reviewing and verifying transaction documentation.
• Collaborated with team members to optimize transaction processing workflows, increasing overall productivity.

• Greeted and provided outstanding service to all customers and guests in a friendly, courteous and professional manner.

• Answered telephone calls to provide information, resolve problems or complaints, and assist as and when needed.

• Handled all aspects of reservations, ticketing, check-in, seat assignment, passenger boarding, and baggage service.

• Communicated to customers when a flight has been delayed or cancelled and work to reaccommodate them according to company policy.

• Provided check-in assistance, ticketing changes, re-booking of itineraries and special service requests for passengers.