Srishti Chitlangia

• Designed end-to-end business solutions including user journeys and UX flows.
• Coordinated across executive, finance, and tech teams to define scalable CPQ flows.
• Facilitated sprint demos, grooming, and user acceptance sessions.
• Tech Stack: Salesforce, CPQ, Agile

• Collaborated with Vodacom stakeholders and architects to deliver a new SMS bundle product.
• Drove change requests and designed scalable solutions (e.g., 25 Rand Free Bundle).
• Tech Stack: Kenan (Billing), Siebel, Cloud platforms, Agile

• Led requirement analysis for CRM and account management enhancements.
• Delivered automation for 5 frequent change requests, saving ~6 hours/day.
• Tech Stack: Kenan, Siebel, Tibco, SQL, Regpen

• Delivered 2 major releases for Optus' website and app with cross-functional teams.
• Led requirement workshops, user flow mapping, and backlog grooming.
• Tools: Visio, Confluence, JIRA

• Created process flows and logistics solution blueprint using Visio and stakeholder interviews.

• Categorized user requirements into Epics and User Stories using Confluence.

• Assessed and documented AS-IS processes to support digital capability uplift.

• Led end-to-end delivery of Orora’s ecommerce platform, from discovery to go-live.
• Conducted in-depth workshops to finalize UX/UI and requirements.
• Authored 200+ user stories and 50+ admin training guides.
• Delivered post-implementation training for seamless client onboarding.
• Tech Stack: Salesforce (Ecommerce), Drupal, GTA

• Led process and workflow optimizations to improve efficiency
• Conducted gap analysis and identified improvement opportunities
• Translated business needs into clear, actionable requirements
• Created user-focused documentation to support training and adoption
• Collaborated with stakeholders to drive innovation and project success

Projects worked on during my tenure in Accenture as Business Analyst Lead :

Coca-Cola European Partners (CCEP), Euro Pacific

• Mapped current processes (AS-IS), assessed data models, and identified user needs to guide future enhancements.

Qantas, Australia

• Refined and documented end-to-end process flows for Customer Collections; managed requirement categorization in Confluence.

Fonterra, NZ

• Created Solution Blueprint and designed logistics process flows for Fonterra's new China division using Visio.

Optus, Australia

• Delivered website and app requirements across two releases; led discovery sessions, UX design, and cross-domain coordination.
• Developed user journeys, product templates, and facilitated progress tracking across teams.

Orora, Australia

• Spearheaded design and development of Orora's website and eCommerce store; authored 200+ user stories and 50+ Salesforce and website admin guides.
• Provided client training post-launch.
• Technologies: Salesforce (Ecommerce), Drupal, GTA.

Comcast, USA

• Led end-to-end solution design with Agile methodology; managed user stories, journeys, and UX.
• Facilitated demos and business reviews with cross-functional stakeholders.
• Technologies: Salesforce, CPQ.

Vodacom, South Africa,Onshore

• Elicited requirements for new SMS bundle; collaborated with business users, architects, and technical teams.
• Managed change requests including launch of a new SMS bundle.
• Technologies: Kenan (billing), Siebel, Cloud, Agile.

Telstra, Australia

• Supported order processing and account management.
• Gathered requirements on billing adjustments and automated key change requests saving significant 20 man-hours.
• Technologies: Kenan, Siebel, Tibco, SQL, Repgen.