Work History
Education
Skills
Selected Achievements
Educational Background
Languages
Affiliations
Software
References
Timeline
Generic

Sr. Robin Chien

Auckland,New Zealand

Work History

Property Consultant

The Property Group
NZ
- Current
  • Landowner negotiations for the acquisition of land and property rights under the Public Works Act 1981; for a range of infrastructure projects
  • Undertake stakeholder engagement and public consultation exercises
  • Property due diligence, property strategies and property cost estimation
  • Preparing client and Land information NZ (LINZ) reports
  • Work as part of a team, be accountable and take responsibility for your contribution to a project delivered by multiple team members
  • Provide advice under the PWA and Local Government Act
  • Experience on projects such as TREC, Voluntary BuyOuts, Advance Purchases, Compulsory Acquisition, processes/programmes, etc.

Claims Consultant

Ando Insurance
NZ
05.2024 - 10.2024
  • Liasing with the clients and the underwriters throughout the claims process
  • Collecting and ensuring required information before forwarding to the Insurance company
  • Ensuring all claims are eligible for claims and are paid promptly within policy cover
  • Liase with auditors/investigators and follow-ups on claim
  • (claim management)
  • Identify priority and complex claims, and resolve these using all resources available to you, allowing for delegations, experience and individual Customer needs
  • Where appropriate, escalate or hand over complex claims as per the Claims Operations operating model
  • Ensure all claims managed are undertaken in line with company systems and processes to meet audit standards, particularly claims leakage and accurate reserving practices
  • Ensure the quality of all customer calls by following the Claims Operations quality assurance guidelines.

Property development, engineering, real estate and infrastructure (Market Intelligence (Manager) Team Lead

Gamuda Berhad [Gamuda Land]
- 01.2023
  • Real Estate Market & Economic Review - In depth economic analysis covering all segment (residential, retail, office and industrial, etc)
  • Market Study (Products) - Appraisal on development potential and readiness (i.e
  • Property components, development concept, mix, pricing, composition etc.)
  • Identifying the highest and best use of the subject site; consideration of market supply, demand and feasibility
  • Market planning-defining clear positioning of active township and landbanks
  • Competitors’ Analysis & Project Management - Assessment of SWOT; monitor and analyze competitor activities & launches, sales take up rates, construction timing, costs, profitability & returns
  • Internal Valuation & Study – Evaluate & study of investment/proposals
  • Project Management – Timeline, contracts, tender, RFPs & bids, costs
  • Evaluate new business opportunities by conducting the due-diligence, market and feasibility study; Identify new market opportunities, taking the lead on constructing a robust and successful business proposal that secure new deals, contracts and long-term relationships
  • Securing income recurring proposals.

Developer, construction, single family homes, property management, property investment Manager / Business Development Manager HOD [Business Growing Strategy]

Daiwahouse Malaysia [Fortune Global 500 companies]
- 01.2021
  • To identify and study potential landbanks in accordance with company policy and management guidelines for business growth
  • To analyse and assess opportunities for investment / divestment / JV/corporate exercise/and business proposals
  • I.e
  • Purpose-built warehousing/logistics storage facilities & distribution center, high rise, landed, hotels, retail & healthcare
  • Feasibility study preparation and analysis
  • Cashflow modelling of property development and investment projects as well as carrying out due-diligence of projects
  • Conduct macro and micro analysis, property sector analysis, market fundamentals research, credit analysis and highlighting key transaction risks
  • To liase with all parties involved in development i.e
  • Financial advisers, legal, valuers, JV partners, finance, etc
  • To review analyse and prepare transaction structure, accounting & tax etc, related issues to be dealt with and to discuss in review agreements
  • Feasibility study pre-liminary analysis proposal of JV or corporate exercise for management
  • To ensure proposals adhere to Division’s strategy, blueprint as well as group investment policy guidelines etc
  • Lead in market and competitor analysis, monitor market trend and sales requirements
  • Present new practices to improve competitive advantage in relation to sales strategy
  • Develop strategic sales & marketing plans based on company goal that will promote sales growth and customer satisfaction for the group
  • Presentation of annual sales / marketing operational budget to the Board for review and approval Manage the budget effectively and discuss challenges encountered
  • Research, identify and develop new business opportunities and viable project
  • Identify/ Source any new tenants / purchasers/ bulk purchasers for leasing or tenancy arrangement and or company products or available properties
  • (retailers and among many others)
  • Overseeing Sales & Marketing Department (Marketing Plans, Budgets, Sales & Marketing Strategy, including external parties to collaborate & assist in Sales & Marketing Team
  • Project Management duties, Defect Liability, Handover, S&P, etc
  • Lease arrangements, renewals, negotiations, viability of income streams, cost VS return analysis, & other business strategy implementations.

Valuation, property management, real estate agency and property consultancy Manager / Business Development Manager (Manage & Team lead)

Cityvaluers & Consultants Sdn Bhd
- 01.2018
  • Oversees & manage of Real Estate Agency, Valuation & Property Management
  • Property Management - Prepare expression of interest, pre-qualifications, project proposals/bids, quotations, fees estimate, project work programmes and budgets as required in property management
  • Marketing for new businesses and business development within the group
  • Handling and managing budgets, forecasts, sales, leasing and tenancy management
  • Source for quotations and price negotiations with suppliers and contractors
  • Liaise, manage and monitor contractors, service agreements, purchase orders and work orders
  • Compliance with legal requirements of council by laws / fire / buildings
  • Prevent any disputes between owners and developers, building rapport with developer, owners, and stakeholders
  • Handle and manage property facilities such as swimming pool, sauna, gym, clubhouse, function room, car parks, badminton courts, tennis courts etc
  • Ensure all service provides are compiling with procedures, policies, house rules
  • I.e
  • Pest control, gardener / landscaper, security guards, cleaners, etc
  • Organize residents’ events or team building activities to strengthen bonding and connection
  • Presentation of Property Management Services for selected clients
  • Preparation of (tender documents) for Property Management Services to selected clients under supervision of MD
  • Ensure property management team carries out procedures, documentation, and standards correctly
  • Handle & manage collection of monies for service charges, sinking fund and other charges as written in clauses upon delivery of property / unit
  • Real Estate Agency & Leasing - To identify and source for new tenants for vacant lots / shops
  • To manage the renewal of existing tenants leasing agreements
  • To manage the tenants occupancy through negotiations of new & existing leases
  • To prepare & maintain tenancy agreements, forecast management reports & duties related to lease transactions
  • Conduct market research and explore strategic promotions in order to stay up to date with the property development in the market
  • To perform other duties assigned by management
  • Skills in Budgeting, Negotiations, retail, tenant management & prospecting/ closing deals, connected to existing & new business partners
  • To prepare annual forecast and maintain the budget of the department in accordance with the operating needs
  • To review and verify lease documents, management reports as well as documents with regards to lease transaction
  • To develop & maintain professional standards within the leasing team and maintain integrity of leasing system & reports
  • Lead, motivate and develop sales & leasing team in meeting targets etc
  • Assist in lead of potential clients for Real Estate Agency & Leasing Department
  • Manage overall sales performance of the Real Estate & Leasing Department and report with management
  • Project Marketing for Real Estate & Leasing Department
  • Ensure all rules are followed correctly
  • Handle and manage Real Estate & Leasing Department
  • Liaise with real estate agents and update them with prospects / available properties for leasing / and or to achieve occupancy or sale
  • (A wide range of client i.e
  • F&B franchise/operators)
  • Problem solving / interaction / discussions / relationship building with relevant authorities
  • I.e
  • Government agencies, land & surveys, city councils, etc
  • Conducting general administrative duties, liaising with landlord and tenants
  • Additional Tenancy Management duties
  • Valuation & Consultancy - Actively undertake business development and marketing with corporate bank managers / officers / developers and selected portfolio clients, etc
  • With the aim of creating income streams for the wider team
  • Being responsible for ensuring valuation consistency with entire team; valuation report checks
  • (using different methods of valuation) i.e
  • Income method / residual methods; being reflective of the actual market
  • Train member of the team and keep abreast of trends and changes in the property industry
  • Be responsible for ensuring valuation consistency within the wider team, including building and maintaining a database containing key valuation information; Research Department
  • Ensuring client requirements met under Cityvaluers and Consultants
  • Accurate procedures and process followed accordingly i.e
  • (Valuation / Real Estate / Property Management)
  • Identify market opportunities and undertake marketing initiatives, and help develop and promote new, innovate, services to clients
  • Establish good rapport with existing corporate and commercial clients and continuously develop and achieve targets of the company
  • Solicit prospective corporate clients from large corporations
  • Assist in formulation and implementation of various marketing strategies for achieving financing targets and provide inputs for improvements of business activities performance
  • Assist in development of marketing plans for 3 areas of business for selected clients including objectives, strategies, and actions
  • (Valuation, Real Estate & Leasing & Property Management)
  • Presentation of Seminar on Quarterly / Monthly & Yearly Property Outlook Report
  • Experience with types of properties: residential, commercial, industrial, special purpose properties, hotels, shopping malls, hypermarkets, showrooms, petrol stations, plantations, plant & machinery, flour mills amongst others
  • (Various type of reporting purposes included).

Valuation, property management, real estate agency and property consultancy

Rahim & Co International Property Consultants
- 01.2007
  • Valuation Executive - Collection of data and analysis regarding comparable sales, listings and rentals
  • Construct financial models, including discounted cash flow, residual analysis, etc
  • Prepare valuation reports
  • Research / analyse / assess property related information
  • Prepare market study reports and prepare research analysis reports
  • Inspection of property / sketching of building plans / measure of property and or building / identification of property
  • Land and Surveys Department enquiries on title / search / town planning / land developments, etc
  • (including PR building with land officers and or govt valuers
  • May supervise and train a Junior valuer or Assistant valuer and or office assistant.

Valuation, property management, real estate agency and property consultancy

Henry Butcher International Asset Consultants Sdn. Bhd.
- 01.2006
  • Valuation & Marketing Executive - Marketing of valuation jobs and write-up of valuation reports (inspections)
  • Coordination of real estate agents, real estate agency work and project marketing
  • Valuation for all types of valuation purposes
  • Preparation of valuation report writing and scheduling property inspections
  • Preparation of Quarterly Market Report HB
  • Assist in Leasing for potential clients for shopping malls & retail outlets, as well as provide professional advice on lease arrangement & contract negotiations, maintaining & building relationships
  • Tenancy Management & Contract Management as required by client.

Claims Advisor

Tower Insurance (Christchurch New Zealand)
- 01.2005
  • Lodgement and loading of new claims in a timely manner
  • Liasing with the clients and the underwriters throughout the claims process
  • Collecting and ensuring required information before forwarding to the Insurance company
  • Ensuring all claims are eligible for claims and are paid promptly within policy cover
  • Liase with auditors/investigators and follow-ups on claim
  • (claim management)
  • Identify priority and complex claims, and resolve these using all resources available to you, allowing for delegations, experience and individual Customer needs
  • Where appropriate, escalate or hand over complex claims as per the Claims Operations operating model
  • Ensure all claims managed are undertaken in line with company systems and processes to meet audit standards, particularly claims leakage and accurate reserving practices
  • Ensure the quality of all customer calls by following the Claims Operations quality assurance guidelines
  • Proactively contribute to and improve the image and outcomes of the company within the marketplace, as well as provide excellent internal customer service
  • Ensure compliance with company systems and processes and agreed customer service levels across Claims Operations
  • Contribute to or assist with other projects or initiatives as required
  • Carry out other reasonable tasks as required.

Education

BCOM (Valuation & Property Management) - Valuation & Property Management

Lincoln University
04-2007

Skills

  • Negotiations
  • Networking and prospecting
  • Financial analysis expertise
  • Property Information Filing
  • Market Research Analysis
  • Client Relations
  • Contract Preparation
  • Title Investigation
  • Problem-solving aptitude
  • Interpersonal Skills
  • Decision-Making
  • Excellent Communication
  • Professionalism
  • Analytical Skills
  • Client Relationship Management
  • Financial eligibility analysis
  • Networking and business development
  • Analytical and Logical Thinking
  • Relationship Building
  • Written Communication
  • Team Collaboration
  • Client acquisition
  • Attention to Detail
  • Continuous Improvement
  • Time management abilities

Selected Achievements

  • Seminar Presentation - Sunway @ Lost World (Malaysia Property Market Outlook (Theme Park) Market Study & Valuation
  • CVC Property Market Study & Reports on Residential, Commercial & Industrial Markets
  • Seminar presentation of Property Market Report @ Henry Butcher Research
  • Top Sales yearly target achievements as Branch. Continuous achievement to promoted from Snr Executive to BDM. Continuously growth for company
  • Presentation & research on topics given. Condominium supply demand VS Landed properties, amongst others. Provide overall demographics, economic & statistical information obtained by verified sources
  • Property Market Report (Condominium & Apartments VS Landed Properties) 2006
  • Quarterly Report for Property Market Research by Henry Butcher Malaysia

Educational Background

Lincoln University, New Zealand, B. COM (VPM) Valuation and Property Management (Double Major) Valuation & Property Management Lincoln University, Christchurch, New Zealand., Burnside High School, Christchurch New Zealand

Languages

English
Professional
Malay
Professional
Chinese (Mandarin)
Professional

Affiliations

  • Badminton (Representative for A Team High School)
  • Golf
  • Swimming

Software

  • Word, Excel, SAP, Google Analytics, Access, Powerpoint, Salesforce, CRM, Tableau, etc

References

References available upon request.

Timeline

Claims Consultant

Ando Insurance
05.2024 - 10.2024

Property Consultant

The Property Group
- Current

Property development, engineering, real estate and infrastructure (Market Intelligence (Manager) Team Lead

Gamuda Berhad [Gamuda Land]
- 01.2023

Developer, construction, single family homes, property management, property investment Manager / Business Development Manager HOD [Business Growing Strategy]

Daiwahouse Malaysia [Fortune Global 500 companies]
- 01.2021

Valuation, property management, real estate agency and property consultancy Manager / Business Development Manager (Manage & Team lead)

Cityvaluers & Consultants Sdn Bhd
- 01.2018

Valuation, property management, real estate agency and property consultancy

Rahim & Co International Property Consultants
- 01.2007

Valuation, property management, real estate agency and property consultancy

Henry Butcher International Asset Consultants Sdn. Bhd.
- 01.2006

Claims Advisor

Tower Insurance (Christchurch New Zealand)
- 01.2005

BCOM (Valuation & Property Management) - Valuation & Property Management

Lincoln University

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