Srun Um
9 Larmont Street Chartwell Hamilton,WKO
Summary
Dedicated bakery worker with strong skills in dough mixing, cake decorating, and recipe organization. Committed to delivering high-quality baked goods while providing exceptional customer service.
Overview
22
22
years of professional experience
7
7
years of post-secondary education
Work History
Bakery Worker
The Bakerhouse Bakery and Cafe
Frankton, Hamilton
01.2025 - Current
- Mixed dough using electric mixers following specific recipes provided by head chef.
- Frosted cakes according to customer specifications utilizing various decorating techniques.
- Organized ingredients needed for each recipe prior to baking.
- Rotated stock regularly to prevent spoilage due to overstocking or outdating.
- Prepared and baked goods such as cakes, cookies, muffins, pies, and breads according to recipes.
Banking Associate
ACLEDA Bank
angkat Toek Laak I, Khan Tuol Kork, Phnom Phenh
07.2003 - 10.2025
- Processed loan applications and reviewed credit reports for accuracy.
- Responded promptly and effectively to emails from customers seeking advice or assistance.
- Generated reports related to sales activities, customer issues, account balances.
- Handled incoming calls from customers regarding their accounts or banking needs.
- Prepared documents such as loan agreements, promissory notes, mortgages according to legal guidelines.
- Conducted financial analysis on loan requests to determine the risk associated with each request.
- Assisted other departments within the bank when needed such as answering phones or filing documents.
- Ensured that all documentation was accurate prior to submitting for approval or processing.
- Analyzed customer data to identify potential cross-selling opportunities for additional bank products and services.
- Developed and maintained strong relationships with customers by providing excellent customer service.
- Resolved customer inquiries in a timely manner while adhering to all applicable laws and regulations.
- Actively participated in monthly sales meetings to discuss strategies for increasing sales volume.
- Researched account information regarding loans and deposits.
- Opened new accounts and served existing customers based on individual financial needs.
- Created and maintained reports and journals for loans and transactions.
- Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
- Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
- Reconciled cash and checks against computer records at end of shift.
- Met with new clients and completed pre-qualification procedures.
- Facilitated the loan application process, from documentation collection to approval communication.
- Networked in community, obtained referrals from customers and used sales techniques such as cold calling to increase business.
- Collaborated with team members to develop marketing strategies for banking services.
- Conducted daily audits of cash transactions to ensure accuracy and adherence to internal controls.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
- Negotiated terms and rates for loans and lines of credit with clients.
Education
Business Administration And Accounting
Royal University of Law And Economics
Phnom Phenh, Phnom Penh 08.2006 - 08.2009
Bachelor Business Administration And Management - Business Administration And Management
Norton University
Phnom Phenh, Phnom Penh 11.1998 - 10.2002
Skills
- Dough mixing
- Cake decorating
- Recipe organization
- Stock rotation
- Baking techniques
- Customer relationship management
Timeline
Bakery Worker
The Bakerhouse Bakery and Cafe
01.2025 - Current
Business Administration And Accounting
Royal University of Law And Economics
08.2006 - 08.2009
Banking Associate
ACLEDA Bank
07.2003 - 10.2025
Bachelor Business Administration And Management - Business Administration And Management
Norton University
11.1998 - 10.2002