Srushti Vaidya
Auckland,AUK
Summary
Detail-oriented Accounts Receivable Officer with over 5 years’ experience in healthcare administration and customer service. Expert in managing patient invoices, claims processing, debt reconciliation, and maintaining accurate records using MedTech Evolution. Skilled in resolving billing discrepancies, streamlining collections, and ensuring compliance with billing policies. Proficient in intermediate Excel functions and known for effective communication, problem-solving, and meeting deadlines. A reliable finance professional with a strong track record of fostering team collaboration and achieving targets in dynamic environments.
Overview
6
6
years of professional experience
Work History
Accounts Receivable Officer
Tamaki Health
02.2023 - Current
- Performing day to day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables’ data
- Manage debt collections for third parties and perform resubmissions as necessary.
- Ensure all submissions meet deadlines, including end-of-month processing.
- Processing accounting receivables and incoming payments in compliance with financial policies and procedures
- Preparing bills receivable, invoices and bank deposits
- Coordinated with cross-functional teams to resolve discrepancies in customer accounts efficiently.
- Managed end-to-end accounts receivable processes, ensuring timely invoicing and collections.
- Process accounts and incoming payments in compliance with financial policies and procedures
- Perform day to day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables’ data
- Prepare bills, invoices and bank deposits
- Verify discrepancies by and resolve clients’ billing issues
- Facilitate payment of invoices due by sending bill reminders and contacting clients
- Generate financial statements and reports detailing accounts receivable status
Medical Receptionist
Tamaki Healthcare
06.2021 - 01.2023
- Monitored policies, procedures, and daily operations of the center.
- Verified and processed eligibility documents for public funding.
- Entered patient demographics and insurance information into MedTech Evolution.
- Verified and completed essential medical record information.
- Handled patient complaints and escalated unresolved issues to clinic manager.
- Processed claims for various funded medical services, including immunisation and POAC.
- Invoiced patients, insurance companies, ACC, and other service providers.
- Organized Health Peer Group and medical representative meetings.
- Maintained confidentiality of patient information and ensured policy compliance.
- Organized specialist clinics and processed professional fee claims.
Customer Service Representative
Kiwi Bank and NZ Post
03.2020 - 06.2021
- Provided customer support in person and via phone, addressing queries and complaints.
- Maintained a clean and safe work environment.
- Shared best practices to improve sales and service efficiency.
- Verified customers’ personal documents and assisted elderly and disabled customers.
Education
Post Graduate Diploma - Public Health
Auckland University Of Technology
Auckland, AUK01.2020
Bachelor of Science - Foods and Nutrition
The Maharaja Sayajirao University Of Baroda
01.2016
Skills
- Technical Skills:
- MedTech Evolution patient management software
- Intermediate Excel (Pivot Tables, Conditional Formatting, Flash Fill, Multi-level Sorting, Drop-Down Lists, Slicers, Named Ranges, etc)
- Soft Skills:
- Excellent oral and written communication
- Team collaboration and autonomous work capability
- Strong commitment to quality assurance and professional ethics
- Adaptability and calmness under pressure
- Client problem-solving and health & safety compliance
- Bank reconciliation
- Microsoft Excel
- Payment negotiations
- Accounts receivable software
- Invoice processing
- Debt collection
Timeline
Accounts Receivable Officer
Tamaki Health
02.2023 - Current
Medical Receptionist
Tamaki Healthcare
06.2021 - 01.2023
Customer Service Representative
Kiwi Bank and NZ Post
03.2020 - 06.2021
Post Graduate Diploma - Public Health
Auckland University Of Technology
Bachelor of Science - Foods and Nutrition
The Maharaja Sayajirao University Of Baroda