Sruthi Satheesh

• Managed more than 30 work orders daily, ensuring prompt completion and prioritizing customer satisfaction.
• Daily, more than 100 invoices are sent to valued customers such as Countdown, Mobil, Bunings, The Warehouse, Warehouse Stationery, Kainga Ora, Torpedo, Noel Leeming, Kmart, Ministry of Education, Ministry of Primary Industries, among others.
• Collaborated closely with branches to facilitate seamless operations and provide essential support.
• Demonstrated a commitment to attention to detail, ensuring precision and accuracy in all administrative tasks.
• Handled a high volume of phone calls from customers and branches, promptly addressing inquiries and delivering exceptional service.
• Utilized Salesforce and SAP software proficiently to manage data, update records, and generate essential reports, enhancing administrative effectiveness.

• Cultivated productive partnerships with 50 banks and efficiently managed over 600 contracts in UAE.
• Crafted Cash Management Service Agreements, addendums, tripartite agreements, extensions, and demand letters.
• Meticulously negotiated contracts while adhering to legal and regulatory standards.
• Assessed pricing evaluations, obtained Line Manager approval, and collaborated with Emirates Insurers for valid Certificates of Insurance.
  Proactively managed contract expiration dates using Perfect Forms for streamlined processes and stakeholder endorsement.
• Safeguarded against future risks by obtaining vital legal documentation and ensuring prompt communication with the billing team.
  Maintained impeccable receipt and dispatch of hard copies of agreements to prevent potential misplacement.

As a dedicated Reconciliation Assistant at Transguard Group's Image Cheque Clearing System Department (ICCS), managed Cheque Processing Services to reduce fund transfer time and workload. Adhered to ICCS protocol for banks, processed cheque reports during non-operational hours, and ensured seamless integration into the bank's ICCS network for efficient clearance at the start of the day. Additional duties included:

• Collaborating with banking institutions to resolve discrepancies in Cheque processing.
• Generating comprehensive reports on cheque clearing activities and performance metrics.
• Supporting team members in managing daily reconciliation tasks and workload distribution.
• Implementing improvements in cheque processing procedures to enhance efficiency and accuracy.

• Coordinating with vendors such as Transguard, IT, and Surveillance for conducting investigations using video footage to resolve cases efficiently.
• Ensuring accurate and timely creation of monthly MIS reports for the top 25 machines.
• Providing support in handling data retrieval tasks swiftly and efficiently.
• Collaborating with various departments to streamline processes and improve operational efficiency.
• Participating in training sessions to enhance skills and stay updated with industry trends and best practices.