Stabile Mashindi
Christchurch,CAN
Summary
Dynamic Guest Service Representative with Viking Cruises, recognized for enhancing guest satisfaction through exceptional customer service and efficient check-in processes. Detail-oriented and skilled in guest accommodations, I implemented time-saving techniques and maintained high cleanliness standards, ensuring a welcoming environment and seamless transitions for guests. Proficient in computer skills and committed to operational excellence.
Overview
5
5
years of professional experience
Work History
Guest Service Representative
Viking Cruises
04.2022 - 09.2025
- Optimized check-in and check-out processes, minimizing wait times for guests.
- Educated guests about hotel services and local attractions to enhance overall satisfaction.
- Assisted guests with inquiries and requests, ensuring a welcoming environment.
- Maintained cleanliness and organization of front desk area to uphold professional appearance.
- Engaged in ongoing training sessions to improve customer service skills and operational knowledge.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
Stateroom Attendant
Viking Cruises
01.2021 - 04.2022
- Maintained high cleanliness standards in guest staterooms, ensuring a welcoming environment.
- Conducted regular inventory checks of linens and supplies to optimize resource availability.
- Coordinated with housekeeping team to address guest requests and special requirements efficiently.
- Implemented time-saving cleaning techniques, enhancing overall productivity during busy service periods.
- Trained new staff on best practices for room preparation and sanitation procedures.
- Assisted in developing standard operating procedures for stateroom upkeep, improving consistency across shifts.
- Safeguarded passengers' health and well-being by executing sanitation protocols and disinfection procedures in alignment with established guidelines, ensuring a clean and safe environment.
- Maintained cleanliness of public areas such as hallways, elevators, and stairwells to uphold ship appearance standards.
- Assisted with luggage handling during embarkation and disembarkation processes for seamless transitions between ports of call.
- Enhanced guest satisfaction by providing exceptional stateroom cleaning and maintenance services.
- Collaborated with fellow team members to ensure consistent quality service standards across all staterooms.
Education
High School Diploma - Public Relations
London Chamber of Commerce And Industry
TopFlight College11.2014
Skills
- Customer service
- Computer skills
- Guest accommodations
- Detail-oriented
Timeline
Guest Service Representative
Viking Cruises
04.2022 - 09.2025
Stateroom Attendant
Viking Cruises
01.2021 - 04.2022
High School Diploma - Public Relations
London Chamber of Commerce And Industry
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