Stacey Clarke
Gisborne,GIS
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Skilled in providing top-tier customer service within fast-paced pharmacy environments. Experience includes maintaining high levels of customer satisfaction, managing pharmacy workflow and resolving patient issues with tact and diplomacy. Strengths include strong communication skills, product knowledge, and a focus on fostering positive relationships with customers. Previous work has resulted in improved customer experience through efficient problem-solving and personalized care.
Overview
4
4
years of professional experience
Work History
Pharmacy Technician Student
Horouta pharmacy
12.2023 - 07.2024
- Performed patient intake, including obtaining and verifying patient information, entering data into pharmacy system, and providing assistance to pharmacists.
- Assisted in the preparation of medications by counting out pills, labeling bottles, and packaging medication orders.
- Participated in daily inventory management tasks such as restocking shelves and ordering new products.
- Provided customer service by answering questions about prescriptions and over-the-counter medications.
- Ensured accuracy of prescription orders by checking for drug interactions, dosage requirements, and other potential issues.
- Assisted with billing processes including processing insurance claims and collecting payments from customers.
- Maintained a clean work environment by sanitizing surfaces, stocking supplies, and disposing of hazardous materials according to safety guidelines.
- Reviewed patient records for completeness prior to dispensing medications.
- Explained proper usage instructions to patients for prescribed medications.
- Communicated with physicians regarding prescription refills or changes.
- Monitored expiration dates on all medications stocked in the pharmacy.
- Tracked pharmaceutical inventories to ensure adequate supply levels.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Helped pharmacy staff prepare medications and fill orders.
- Maintained clean and organized pharmacy shelving and work areas.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Assisted patients in finding over-the-counter solutions to aid minor health issues.
- Participated in prescription pharmaceutical and over-the-counter product inventory audits.
- Answered telephones to respond to questions or requests.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Operated cash registers to accept payments from customers.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Cleaned and maintained equipment or work areas according to prescribed methods.
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
- Computed charges for medication or equipment dispensed to hospital patients and entered data into computer.
Pharmacy Technician Student
Gordon's Pharmacy
Gisborne
06.2023 - 11.2023
- Performed patient intake, including obtaining and verifying patient information, entering data into pharmacy system, and providing assistance to pharmacists.
- Assisted in the preparation of medications by counting out pills, labeling bottles, and packaging medication orders.
- Participated in daily inventory management tasks such as restocking shelves and ordering new products.
- Provided customer service by answering questions about prescriptions and over-the-counter medications.
- Ensured accuracy of prescription orders by checking for drug interactions, dosage requirements, and other potential issues.
- Maintained a clean work environment by sanitizing surfaces, stocking supplies, and disposing of hazardous materials according to safety guidelines.
- Explained proper usage instructions to patients for prescribed medications.
- Received verbal prescriptions from healthcare providers via telephone.
- Monitored expiration dates on all medications stocked in the pharmacy.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Helped pharmacy staff prepare medications and fill orders.
- Maintained clean and organized pharmacy shelving and work areas.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Filled and processed prescriptions, delivering prompt and efficient patient care.
- Assisted patients in finding over-the-counter solutions to aid minor health issues.
Quality Control Technician
Cedenco Foods
02.2022 - 10.2022
- Performed visual and dimensional inspections of components, assemblies, and products to ensure compliance with customer specifications.
- Monitored production processes for quality control purposes, ensuring that all work is completed according to established standards.
- Evaluated product performance by conducting tests such as functional testing, stress testing, and burn-in testing.
- Utilized a variety of measuring instruments including calipers, micrometers, gauges and other precision tools.
- Maintained accurate records on product inspection results and reported findings to management team.
- Developed corrective action plans when needed to resolve quality issues.
- Resolved customer complaints regarding product quality in a timely manner.
- Assisted with training new Quality Control Technicians on proper procedures for inspecting materials and products.
- Provided feedback on existing processes in order to develop more efficient methods of performing tasks while still meeting required quality standards.
- Conducted tests on product samples and recorded results.
- Provided quality support to ensure that products met quality standards and customer requirements.
- Conducted frequent quality and compliance reviews of production work.
- Completed routine inspections of components and products to fulfill quality assurance requirements.
- Monitored daily performance of production team to identify and address issues affecting quality product output.
- Monitored and upheld safe operating procedures and clean area mandates to meet regulatory requirements.
- Provided lab staff with samples for testing to check quality and safety of finished products.
- Examined samples of raw materials before use in production.
- Produced thorough reports detailing findings and proposed recommendations.
- Assisted with correcting systemic problems in order to eliminate errors.
- Identified quality problems and recommended solutions.
Microbiology Laboratory Technician
Cedenco foods
02.2021 - 07.2021
- Performed microscopic examination of cultures and prepared slides for viewing.
- Maintained accurate records of laboratory activities and results.
- Operated various laboratory equipment, including microscopes, centrifuges, incubators and spectrophotometers.
- Analyzed specimens using a variety of microbiological techniques such as Gram staining, plating, and biochemical testing.
- Identified microbial organisms through analysis of culture characteristics and biochemical tests.
- Conducted experiments to determine the effects of temperature, pH levels, media composition and other factors on the growth and development of microorganisms.
- Disposed of hazardous biological waste in accordance with safety regulations.
- Verified accuracy of results prior to releasing data to management team or external customers.
- Assisted in developing new methods for isolating, culturing and identifying microorganisms.
- Developed standard operating procedures for use in the lab environment.
- Collected samples from research sites or patients for analysis in the laboratory setting.
- Calibrated instruments used during experiments to ensure accuracy of results produced.
- Implemented quality assurance processes throughout all stages of research projects.
- Employed scientific methods to promote quality of collected samples and stored specimens.
- Identified and fixed issues with lab equipment to achieve more accurate lab results.
- Participated in extra training and courses to refine and improve upon industry knowledge.
- Kept lab space and equipment clean to prevent contamination with hazardous substances.
- Cleaned and prepared lab equipment for solutions, specimens and samples.
- Used scientific method to assist colleagues and supervisors with experiments.
- Analyzed experimental results and determined whether results fit within standard procedures.
- Supervised supplies in inventory and notified supervisor of low stock levels.
- Supplied quality control data for regulatory submissions to support corrective actions.
Student Teacher
Gisborne hospital childcare & education centre
05.2020 - 11.2020
- Mentored and tutored students in a variety of educational topics.
- Developed lesson plans and activities to engage students in the learning process.
- Collaborated with faculty members to discuss student progress and develop strategies for improvement.
- Facilitated group discussions among students on relevant topics.
- Supervised extracurricular activities such as sports teams or clubs.
- Organized field trips for students to explore local areas of interest.
- Encouraged positive relationships between students by promoting collaboration within groups.
- Integrated hands-on activities into instruction whenever possible.
- Assisted in providing a safe and secure environment for children.
- Encouraged critical thinking skills through problem solving activities.
- Supervised outdoor playtime while ensuring safety regulations were followed.
- Monitored student behavior to ensure compliance with rules and expectations set forth by school administration.
- Incorporated music, art, games, books, blocks, puzzles into daily instruction.
- Led story time sessions designed to promote literacy skills among young learners.
- Attended professional development workshops to stay current on best practices for early childhood education.
- Assisted in organizing field trips so students could experience hands-on learning opportunities outside the classroom.
- Provided guidance regarding nutrition and healthy habits during snack time.
- Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
- Taught children foundational skills in colors, shapes and letters.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Implemented hands-on, play-based strategies for experiential learning.
- Met with parents to discuss child behavior and academic progress.
- Created and implemented developmentally appropriate curriculum addressing learning styles.
- Incorporated music, art and theater into lesson planning.
- Administered and documented results of student assessments.
- Enhanced sensory abilities by giving children access to numerous textures and shapes.
- Engaged with children on individual basis to build positive, trusting relationships.
- Communicated with parents regularly to maintain student progress, schedule meetings, and increase overall student happiness.
- Read stories to children and taught painting, drawing, and crafts.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
- Participated in workshops, trainings and conferences to improve educational skills.
- Met with parents and guardians to discuss students' progress and areas requiring improvement.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Observed children to record development.
- Met with administrators and department team members to work on curriculum planning and assessment methods.
- Integrated technology into lesson plans.
Education
Level 4 - Health And Fitness
Te Wananga O Aotearoa
11-2020
Level 4 - Accounting Support
Eastern Institute of Technology
11-2020
Diploma - Small Business Management
Te Wananga O Aoetearoa
09-2016
Level 2 - Business Administration
Te Wananga O Atearoa
09-2010
NCEA - Level 2
Gisborne Girls Hugh School
11-2007
NCEA - Level 1
Gisborne Girls High School
11-2006
Skills
- Customer service
- Team Collaboration
- Great team player
- Problem-solving skills
- Patient confidentiality
- Effective communication skills
- Point of sale systems proficiency
- OTC products
- Paperwork Processing
- Data Collection
- Information Security
- Complaint resolution
- Microsoft Excel
- Record preparation
- Retail Marketing
- Sales expertise
- Spreadsheets
- Technical Support
Timeline
Pharmacy Technician Student
Horouta pharmacy
12.2023 - 07.2024
Pharmacy Technician Student
Gordon's Pharmacy
06.2023 - 11.2023
Quality Control Technician
Cedenco Foods
02.2022 - 10.2022
Microbiology Laboratory Technician
Cedenco foods
02.2021 - 07.2021
Student Teacher
Gisborne hospital childcare & education centre
05.2020 - 11.2020
Level 4 - Health And Fitness
Te Wananga O Aotearoa
Level 4 - Accounting Support
Eastern Institute of Technology
Diploma - Small Business Management
Te Wananga O Aoetearoa
Level 2 - Business Administration
Te Wananga O Atearoa
NCEA - Level 2
Gisborne Girls Hugh School
NCEA - Level 1
Gisborne Girls High School