Stacey Erueti
Owhango,MWT
Summary
Dynamic professional with extensive experience in café and hospitality management. Proven track record of streamlining processes and enhancing service standards while fostering strong client relationships. Operational expertise utilized to drive business growth and enhance community engagement.
Overview
18
18
years of professional experience
Work History
Owner/Director of Operations
Blue Hill Cafe
Owhango, Owhango
10.2019 - Current
- Managed daily operations of busy café to ensure efficient service delivery.
- Managed inventory to ensure optimal stock levels and reduce waste, supporting operational efficiency.
- Trained and supervised staff to uphold high service and quality standards.
- Ensured compliance with health and safety regulations in food preparation areas.
- Developed seasonal menus that enhanced customer dining experiences.
- Cultivated client relationships through exceptional customer service, enhancing client satisfaction.
- Provided direction and guidance to employees to improve performance.
- Organized special events to increase brand visibility and strengthen community engagement.
Bar, Restaurant and Bottleshop manager
Star And Garter Hotel
Kalgoorlie, WA , Kalgoorlie, WA - Australia
05.2011 - 12.2016
- Managed daily hotel operations to ensure efficient guest services and uphold quality standards.
- Supervised staff training programs to elevate service quality and performance.
- Resolved guest complaints promptly, maintaining positive relationships and brand reputation.
- Monitored staff performance and addressed issues to enhance team effectiveness.
- Enforced customer service standards and resolved problems to sustain high-quality service.
- Coached and mentored team members to improve job performance and skills.
- Completed opening, closing, and shift change functions to maintain operational integrity.
- Established processes that streamlined workflow, improving operational efficiency.
Waitress Supervisor
Skotel Alpine Resort
Whakapapa Village, Waimarino
01.2009 - 04.2011
- Supervised daily restaurant operations at a premier alpine resort to ensure excellence.
- Trained and mentored new waitstaff on service standards and procedures, fostering high performance and service quality.
- Managed customer inquiries and resolved service-related issues promptly, increasing overall customer satisfaction.
- Oversaw inventory control for dining supplies and equipment to maintain operational efficiency.
- Ensured compliance with health and safety regulations in food service areas for safe operations.
- Collaborated with kitchen staff to streamline order processing and enhance delivery speed.
- Monitored cash register operations during shifts to ensure transaction accuracy.
- Coordinated catering services for events, ensuring seamless execution and positive guest experiences. for special events, including weddings and corporate functions.
Education
High School Diploma -
Taumarunui High School
Taumarunui, NZ12-2008
Skills
- Operations management
- Foodservice expertise
- Menu planning
- Inventory management
- Cost control
- Food safety standards
- Health compliance
- Kitchen operations and safety
- Vendor relations and negotiations
- Staff training and supervision
- Staff management
- Customer management
- Service excellence
- Hospitality management
- Point of sale management
- Event coordination
- Café business strategy
- Food handling procedures
- Presentation techniques
Timeline
Owner/Director of Operations
Blue Hill Cafe
10.2019 - Current
Bar, Restaurant and Bottleshop manager
Star And Garter Hotel
05.2011 - 12.2016
Waitress Supervisor
Skotel Alpine Resort
01.2009 - 04.2011
High School Diploma -
Taumarunui High School