Stacey Gordon-Glassford
Oamaru,New Zealand
Summary
Skilled at maintaining high standards of cleanliness and safety, as demonstrated at Pheonix Complex, I excel in high-volume dining environments. My expertise includes food handling safety and fostering positive customer experiences, significantly enhancing dining satisfaction. Skilled in both team collaboration and independent achievement, I consistently contribute to operational excellence and customer satisfaction. Ultimately my passion resides in people, I am currently working towards being a counsellor because i believe i have the skills to actively listen, and I have have empathy and compassion. I truly believe mental health is important, and want to be able to make a difference with patience, humility and no judgement, in peoples lives.
Overview
22
22
years of professional experience
Work History
Waitress
Pheonix Complex
, Oamaru
10.2023 - Current
- Participated in team meetings to discuss new menu items or changes in policy.
- Explained menu items, describing ingredients and cooking methods upon request.
- Processed payments accurately using cash registers or POS systems.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Replenished beverages when necessary.
- Informed customers of daily specials and signature menu items.
- Served alcoholic beverages responsibly in accordance with laws.
Cook
The Galleon Family Complex
, Oamaru
08.2019 - 03.2025
- Executed proper techniques when preparing menu item ingredients.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Coordinated with wait staff to ensure timely delivery of meals to customers.
Canteen Assistant
Pukeuri Combined Sports Bodies
, Oamaru
03.2016 - 07.2019
- Implemented food safety procedures, including proper storage and handling of ingredients.
- Cleaned and sanitized kitchen equipment, counters, and surfaces to maintain a safe working environment.
- Maintained cleanliness and hygiene standards in food preparation and serving areas.
- Conducted regular cleaning and maintenance of cafeteria equipment and utensils.
- Prepared and served food in a high-volume cafeteria setting, ensuring timely meal delivery.
Teacher Aide
Pembroke School
, Oamaru
04.2015 - 12.2015
- Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
- Utilized technology such as interactive whiteboards and online resources to enhance instruction.
- Remained calm and patient in student interactions to support individual growth and development.
Childminder
Penny and Aaron Gough
, Oamaru
05.2013 - 02.2015
- Engaged in creative play activities that promoted language development, physical activity and problem solving skills.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Used positive reinforcement and behavior modeling to instill discipline in children.
- I took part in group activities, including music, play center, and arts and crafts.
- I cared for two children under five years of age for this role.
Laborer
Alliance Group Pukeuri
, Oamaru
08.2008 - 03.2009
- Stacked and arranged products on pallets according to size and weight requirements.
- Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
- Cleaned or prepared floor spaces to eliminate hazards.
- Understood how to operate and maintain job site equipment safely and for maximum productivity.
Housekeeper
Courtyard Marriott
Surfers Paradise, Gold Coast
03.2007 - 12.2007
- Responded to requests from guests regarding housekeeping needs.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory, and removing rubbish.
- Used cleaning chemicals following proper guidelines.
- Interacted pleasantly with clients and guests when performing daily duties.
- Communicated with maintenance team on damages to repair.
Caregiver
Rendell on Reed Resthome
, Oamaru
03.2006 - 02.2007
- Assisted with personal care.
- Assisted with showering and toileting in a dignified manner.
- Lifting residents using the correct equipment, belts, and hoists.
- Ensuring residents' well-being was cared for.
Caregiver-Hospital Wing
Fulton Home/Hospital
Caversham, Dunedin
01.2005 - 02.2006
- Dressing and undressing residents in a professional and dignified manner.
- Assisting residents with showering and general hygiene needs. Including toileting.
- Lifting with the correct equipment, lifting belts, standing hoists, or full-body hoists.
- Assisting with meals
Checkout Operator
Roslyn New World
Roslyn, Dunedin
01.2003 - 12.2005
- Communicated effectively with team members to ensure smooth operation of checkout lanes.
- Verified payments and electronic funds accuracy to protect involved parties.
- Answered phone calls to assist customers with questions and orders.
- Handled cash, card, check, gift card and coupon transactions for customer purchases.
- Followed store policies regarding returns, refunds, discounts.
- Packed and bagged products according to customer preferences.
Education
Certificate - Mental Health
The Career Academy
Home Based10-2024
Higher School Certificate -
The Taieri High School
Mosgiel, NZ12-2002
Diploma - Psychology & Counselling
The Career Academy
Home BasedSkills
- Dining area maintenance
- Order taking
- Compliance standards
- Food inspection
- Food handling safety
- High volume dining
- Show empathy and compassion toward others
- I actively listen
Timeline
Waitress
Pheonix Complex
10.2023 - Current
Cook
The Galleon Family Complex
08.2019 - 03.2025
Canteen Assistant
Pukeuri Combined Sports Bodies
03.2016 - 07.2019
Teacher Aide
Pembroke School
04.2015 - 12.2015
Childminder
Penny and Aaron Gough
05.2013 - 02.2015
Laborer
Alliance Group Pukeuri
08.2008 - 03.2009
Housekeeper
Courtyard Marriott
03.2007 - 12.2007
Caregiver
Rendell on Reed Resthome
03.2006 - 02.2007
Caregiver-Hospital Wing
Fulton Home/Hospital
01.2005 - 02.2006
Checkout Operator
Roslyn New World
01.2003 - 12.2005
Certificate - Mental Health
The Career Academy
Higher School Certificate -
The Taieri High School
Diploma - Psychology & Counselling
The Career Academy
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