Stacey Herbert

Description of job and duties performed:

• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Expanded customer base through cold calling, networking, and relationship building.
• Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
• Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
• Utilized CRM software to manage client information, track leads, and monitor sales progress.
• Fostered collaborative environment, sharing best practices among sales team.
• Participated in trade shows and conferences to network and generate leads.

I started in Customer Services, progressing into the role of Account Manager in December 2016.

Description of job and duties performed:

• Attend relevant trade events for networking purposes.
• Develop relationships with merchants, roll formers and roofers to secure product usage.
• Implement and sustain a regular call cycle.
• Meeting with customers to understand their needs and ensure relationships are retained at various levels.
• Manage customer accounts within agreed trading terms to ensure that these terms and territory targets are satisfied.
• Maintain a friendly and efficient working relationship with management and work colleagues to ensure all orders are being completed correctly and within a timely manner.
• Merchandising.
• Create and update customer matrix.

Description of job and duties performed:

• Handled order processing.
• Coordinated with internal departments and customers.
• Efficiently managed returns and credit requests.
• Supported showroom operations as well as reception cover.
• Provided essential support and allocation of carpet for Australia stock containers.

I started in Accounts Receivable at NHP and was promoted to Automation Services & Training Officer (AST - Customer Services) in March 2009.

Description of job and duties performed:

• Generating sales quotations for customers
• Processing sales orders
• Processing Return Material Authorisation (goods returned process)
• Organising registrations for Rockwell Training Courses
• Follow up of TechConnect contracts
• Organising Rockwell Engineers for Field Service call outs
• Monthly Parts Management Agreement (PMA) Audits
• Organising warranty returns and repairs, liaising with customers and sales staff to ensure these are processed in a timely manner.