I am a friendly, easy going person whose eager to learn an challenge myself. I have worked within various small to large companies where customer service was always the forefront of my all of my roles. I am a creative, hardworking team player who thrives within a busy team environment.
Overview
20
20
years of professional experience
Work History
Receptionist/Administration
Halswell Osteopathy
Halswell, Christchurch
10.2023 - Current
Greeted visitors and provided them with assistance. Scheduled appointments for clients and customers.
Provided excellent customer service at all times while interacting with both internal and external customers.
Experience with Gensolve a Practise Management Solution software for all day to day paitent mangagement and communication.
Updated and recorded customer or client information to maintain accounts.
Provided administrative support to staff members including typing letters, filing documents, and scanning and day to day administration.
Cash handling, point of sale payments, remittance processing from ACC, external insurers and clients.
Ensured that all necessary ACC or SC forms were completed accurately and submitted for processing.
Photographer
SR Photography
Casebrook, Christchurch
04.2013 - Current
I own a Photography business specialising in Newborn, Children and Family.
Schedule and book locations for photo shoots, working collaboratively with clients and contacts.
Selected and set up appropriate props, backdrops and lighting.
Digitally edited photos to enhance appearance.
Photographed high-quality images for various print and digital projects.
Planned and prepared for on-location and studio shoots.
Edit photos using Adobe Photoshop and other software applications.
Create portfolios for clients to showcase work.
Answered customer inquiries and provided accurate information regarding products and services.
Developed strong customer relationships to encourage repeat business.
Resource Consultant
Icon Recruitment
Auckland CBD, Auckland
03.2008 - 07.2009
Coordinated incoming job requisitions and applications.
Followed up with notable applicants sourced via industry-specific pipelines.
Promptly corresponded with applicants, coordinated with consultants and provided support during the interview process.
First point of call for new applicants seeking available vacancies
Provided administrative support to Recruitment team
Retoucher
Fairfax Media
Auckland CBD, Auckland
03.2007 - 02.2008
Used Adobe Photoshop to manipulate and achieve requirements for clients and print medias.
Worked within a team meeting deadlines
Manipulated original photos to improve overall look and feel.
Edited digital images to meet the client's requirements.
Retouched and color corrected photographs for magazine layouts.
Retoucher
Incredible Images
Mt Wellington, Auckland
01.2006 - 02.2007
Used Adobe Photoshop to meet requirements for clients.
Met high pressure deadlines
Collaborated with Photographers
Processed incoming mail on a daily basis and responded to inquiries from internal and external customers in a timely manner.
Answered incoming calls in a professional manner.
Provided administrative support to the team.
Customer Service Representative
Marac Finance
Newmarket, Auckland
09.2004 - 01.2006
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered constant flow of customer calls with minimal wait times.
Answered customer inquiries and provided accurate information regarding products and services.
Maintained detailed records of customer interactions, transactions and comments for future reference.
Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Answered inbound calls, chats and emails to facilitate customer service.
Consulted with customers to resolve service and billing issues.
Photo Retoucher
Coventry Studios
South Melbourne, Melbourne
03.2004 - 10.2005
Manipulated photos for clients using Adobe Photoshop and Lightroom.
Created multiple versions of the same image with different effects to meet client needs.
Organized digital files and photo archives in an efficient manner.
Utilized advanced editing techniques such as masking, compositing, and color correction.
Maintained communication with clients throughout the retouching process to ensure satisfaction.
Assisted in setting up lighting equipment for photoshoots when needed.
Edited raw images according to established style guidelines while maintaining quality control standards.
Developed creative approaches to achieve desired outcomes based on customer requests.
Student Teacher at Halswell Best Start learning centre, Halswell Quarry Preschool, Wigram KidsfirstStudent Teacher at Halswell Best Start learning centre, Halswell Quarry Preschool, Wigram Kidsfirst
Full Time Supervisor at Te Hapua Halswell/ Pioneer Recreation and Sport CentreFull Time Supervisor at Te Hapua Halswell/ Pioneer Recreation and Sport Centre