STACEY TAUFELILA

Boosted customer satisfaction by 10%, reduced downtime by 15%, and improved maintenance response times by 10%. Also assisted in new service promotions.

• Overseeing daily operations including opening and closing procedures, communication reports and bank deposit management.
• Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.

Trained 25 staff, boosting sales by 15%. Promoted to Team Leader in 3 months, then South Auckland Territory Manager in 6 months. Cut project costs by 10%.

• Trained new employees on company policies and operational software, fostering a collaborative team environment.
• Handled multiple client accounts, ensuring timely completion of merchandising tasks to a high standard.

Led a team of five to exceed sales goals. Achieved 20% above PBT quarterly sales targets as a New Business Development Manager (2017-18). Converted 10+ daily cold calls into leads and scheduled 250+ meetings in two years.

• Trained team members in sales techniques and managed outreach strategies to improve lead conversion rates.
• Negotiated and closed long-term agreements with new clients in assigned territory.

Achieved 20% growth in existing client portfolio by driving IT system adoption, strengthening client relationships, and implementing tailored upselling strategies.

• Negotiated and developed customised account plans for clients to help them achieve their business goals.
• Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.

Successfully implemented front-of-house systems to streamline visitor intake, significantly reducing check-in times. Enhanced administrative efficiency by introducing a new filing system, cutting customer service admin workload by approximately 20–30%.

• Demonstrated strong organisational and time management skills while managing multiple projects.
• Adaptable and proficient in learning new concepts quickly and efficiently.