Summary
Overview
Work History
Education
Skills
Timeline
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Stacey Wilcox

Whangarei,NTL

Summary

Passionate individual with a strong focus on customer service. Dedicated to cultivating lasting relationships with clients to meet their needs with care and compassion. Self-motivated and eager to acquire new skills, excelling in attention to detail. Thrives both independently and as part of a team. Recently returned home after 8 years in Sydney, Australia, prepared to embark on the next exciting career opportunity.

Overview

13
13
years of professional experience

Work History

Office Supervisor

Pendle Ham and Bacon Curers
01.2017 - 05.2025

Managed and guided a fast paced team for one of Australia's leading smallgoods manufacturers. This role gave me the chance to work closely alongside operations to ensure all departments are run as smoothly as possible. Maintaining accounts for our larger interstate customers as well as ensuring everyday customers are met with the highest standard.

Key responsibilities

  • Main point of contact for sales, pricing and pallet control.
  • Generating invoices as well as chasing orders to make sure trucks leave in a timely manner.
  • Taking online, phone and email orders then processing these through micronet system.
  • Data entry and update spreadsheets reports.
  • Managing Chep account and pallet loss.
  • Delegating jobs to ensure every day tasks are completed efficiently.

Achievements

  • 7 years experience in a supervisor role

Shift Manager

Burger King Whangarei
02.2012 - 12.2016

Responsible for leading a large team to provide quick, friendly and efficient service while maintaining a clean and safe workplace in a fast paced environment. Delegating jobs and supporting kitchen staff when needed.

Key responsibilities:

  • Staff and rostering management.
  • Daily stock take and waste management.
  • Cash reconciliation.
  • Ordering and receipting.
  • Opening and closing of the store.

Achievements

  • NZQA Certificate in food safety & hygiene
  • First Aid
  • Completion in basic management training
  • Completion of fire safety course

Education

NCEA Level 1 -

Kamo High School
Whangarei, NZ

Skills

  • Extensive experience in customer service
  • Quick learner and problem solver
  • Strong verbal and written communication skills
  • Amazing phone etiquette
  • The ability to work well under pressure
  • Great attention to detail
  • Very organised in everyday tasks
  • Customer focused
  • Multi-tasking and excellent time management
  • Good technical skills

Timeline

Office Supervisor

Pendle Ham and Bacon Curers
01.2017 - 05.2025

Shift Manager

Burger King Whangarei
02.2012 - 12.2016

NCEA Level 1 -

Kamo High School
Stacey Wilcox