Staff Timu

• Provided feedback on team performance, identifying areas for improvement.
• Resolved conflicts between participants using effective communication skills.
• Supported learners by providing additional guidance where necessary.
• Evaluated facilitator performance against predetermined criteria set out by management.
• Created a safe environment for participants to express their opinions without fear of judgement or criticism.
• Coordinated with stakeholders to ensure all expectations were met during the facilitation process.
• Facilitated workshops designed to help teams develop strategies for achieving organizational goals.
• Provided timely follow-up after each session with participants, stakeholders, and other parties involved.
• Identified needs of customers promptly and efficiently.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
• Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
• Maintained updated knowledge through continuing education and advanced training.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Worked with cross-functional teams to achieve goals.
• Completed day-to-day duties accurately and efficiently.
• Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
• Helped clients develop independent living skills, such as budgeting, cooking and cleaning.
• Organised leisure activities for clients in the community.
• Delivered one-to-one sessions focused on developing communication skills, problem solving techniques, self-confidence building.
• Supported clients to access education, training or employment opportunities.
• Liaised effectively between other professionals involved in a client's care, such as doctors, nurses, social workers and family members.
• Assisted clients with daily living activities such as bathing, dressing, and grooming.
• Developed positive relationships with service users and maintained professional boundaries at all times.
• Assisted clients with personal care, such as showering and dressing.
• Provided advocacy services for service users during meetings with external agencies or professionals.

• Working with the police in organized operations.
• Weekly Police Briefings.
• Communicating with police communications and Hastings CCTV.
• Protecting the public, retailers, and their stores in the CBD area.
• Mobile Unit: Hastings, Havelock, Flaxmere, Haumoana.
• Te Awanga and Clive area's community checks.
• Updated and maintained databases with current information.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Achieved cost-savings by developing functional solutions to problems.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Provided support and guidance to colleagues to maintain a collaborative work environment.
• Monitored and reported changes in clients' health, behavior, and needs to supervisory staff.
• Coordinated with external agencies to access additional services and resources for clients.
• Provided support during negotiations to ensure that all parties involved understood their roles and responsibilities.
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Protect staff members and community.

De-escalation of incidents

• Worked effectively in team environments to make the workplace more productive.
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• Provided crisis intervention when needed by utilizing deescalation techniques and active listening skills.
• Provided crisis intervention services when needed by utilizing deescalation techniques or referring clients to appropriate professionals for further assistance.
• Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Collaborated closely with team members to achieve project objectives and meet deadlines.
• Prioritized and organized tasks to efficiently accomplish service goals.