STEFAN REYNOLDS
Wellington,New Zealand
Summary
Experienced executive leader possessing key skills in the areas of general business, management, logistics, port operations and leadership. I excel in an environment where I am provided the opportunity to build and work alongside an aligned team that is focused on achieving high levels of performance, business growth and continuous improvement. Incorporating a "people first" style of leadership, I refuse to accept mediocrity and will constantly seek opportunities to initiate positive cultural change to achieve improved performance and success. I am a people centric, motivational leader with a strong focus on health & safety, team management, project management, cost control and process improvement.
Overview
31
31
years of professional experience
Work History
GENERAL MANAGER PORT OPERATIONS
CentrePort - Wellington
Wellington, New Zealand
09.2023 - Current
- Management responsibility for CentrePort’s primary port operations, encompassing the following business units, with approximately 130 staff and 9 direct reports: Engineering & Maintenance, Port Security, Log Operations, Bulk Fuels, Ferries, Cruise, Container Services, Breakbulk, & RORO.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organisation.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Directed safety operations and maintained clean work environment to adhere to MPI, Worksafe, Cutoms and Maritime NZ requirements.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Created effective business plans to focus strategic decisions on long-term objectives.
GENERAL MANAGER CONTAINER SERVICES & SECURITY
CentrePort - Wellington
Wellington, New Zealand
10.2019 - 09.2023
- Full responsibility for all aspects of container movements in and out of the port including vessel operations, receival & delivery (R&D) operations, rail operations, and empty depot operations
- Responsible for efficiently coordinating container operations while also supervising the engineering and maintenance department and ensuring port security.
- Involved extensively in 3 separate Collective Agreement negotiations with a tripartite union (MUNZ, RMTU, Etu)
- Oversight of key terminal CAPEX projects including $8M rail onto port, $30M container berth extension and purchase of 7 x EV Terminal Tractors (1stport in southern hemisphere to implement 100% EV CHE solution)
GENERAL MANAGER OF OPERATIONS
DP World Australia - Fremantle
Fremantle, Australia
12.2017 - 05.2019
- As General Manager of Operations (GMO) at DP World Fremantle Terminal, I was responsible for the business success of DP World Australia’s key container terminal operation in Perth, Western Australia.
- Provided strategic direction to staff members in order to maximize productivity.
- Maintained up-to-date knowledge of relevant laws and regulations related to operations management.
- Established key performance indicators for tracking progress towards organizational objectives.
- Created and managed annual operating budget for the terminal.
- Ensured compliance with safety guidelines by regularly inspecting work areas.
- Identified cost savings initiatives that could be implemented across all departments.
- Assessed employee performance and provided feedback regarding areas of strength or improvement opportunities.
- Oversaw daily operations of multiple departments, ensuring compliance with established protocols.
- Implemented strategies for improving customer experience through enhanced product offerings or improved service delivery.
- Reviewed reports on operational performance metrics and identified areas of improvement.
- Addressed customer concerns with suitable solutions.
- Responded to information requests from superiors, providing specific documentation.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Aided senior leadership during executive decision-making process by generating regular reports to recommend corrective actions and improvements.
NATIONAL CONTINUOUS IMPROVEMENT MANAGER (OPS)
DP World Australia
, Australia
01.2017 - 12.2017
- The role required identification of business and process improvement opportunities through the ongoing measurement of business performance, while simultaneously proactively engaging and collaborating with key stakeholders, (particularly a highly unionised workforce); to ensure the integration and alignment of the improvement methodologies matched the requirements of the business.
- Performed data analysis to identify potential areas of inefficiency and waste reduction.
- Provided feedback and guidance on current processes, procedures, and systems used throughout the organisation.
- Developed and implemented process improvements that increased efficiency by 10%.
- Facilitated meetings with stakeholders to discuss ideas for improvement initiatives.
- Collaborated with other departments to create and document best practices for continuous improvement.
- Assessed the impact of proposed changes prior to their implementation in order to minimise risk.
MANAGER CAPACITY, PLANNING, GATE & OPERATIONS
Ports of Auckland
Auckland, New Zealand
06.2012 - 01.2017
- Departments Managed: Equipment Control, Ship Planning, Yard Planning, Gate & Rail Operations, Ops Strategy & Analysis
- In addition to daily operational management, one of my primary goals was to develop or improve operational processes related to terminal productivity.
INTERMODAL SUPERVISOR
Tapper Transport
07.2010 - 03.2011
- Tapper Transport is the largest container transport company by volume in the Auckland metro market, and is owned by Port of Tauranga
- My role was to manage the day to day rail movements to/from Tauranga & Auckland ports and the central city truck/rail hub.
CONTAINER OPERATIONS ROLES
Ports of Auckland
Auckland, New Zealand
03.2006 - 07.2010
- During a four year period with Ports of Auckand, I held a number of varying operational positions within the container terminal: Vehicle Booking System (VBS) Co-ordinator, Straddle Driver, Operations Controller, Yard Planner, Rail Planner, Documentation Officer, Terminal Management System (TOS - Navis) Contractor
CO-FOUNDER / MANAGING DIRECTOR
Pie Media & DaVinci Solutions
Hamilton, Waikato
10.2000 - 09.2005
- Pie Media was established to develop an Internet, interactive audio media & entertainment site called RadioPIE.
Established and managed a technology-based company.
- Established key strategic relationships relative to business success.
Managed a software/web development team consisting of 3-5 members.
- Developing various strategic plans in marketing, financials, and product development. - Complete business plan creation.
- Created & delivered business presentations for purpose of raising venture capital.
- Assisting businesses to develop a worthwhile web-based marketing strategy, including website construction.
Achievements:
Pulled together a team of individuals with different skill sets in order to develop an internet media site. Managed to secure initial venture capital funding (Angel).
EXPORT SALES MANAGER
Vela Fishing
Hamilton, Waikato
03.1993 - 09.2000
- Managed 5 staff members directly related to sales activities.
- Managed the export seafood sales operation, generating in excess of $100 million turnover per annum.
- Developed and maintained strong connections with established clientele globally in major export markets such as Japan, Korea, North America, Europe,and Southeast Asia as well as Australia.
- Created opportunities for growth by exploring new export markets and expanding customer reach.
- Monitoring, forecasting, and reporting of world fish market status to the Managing Director.
- Established and nurtured ongoing partnerships with suppliers and service providers.
- Managed logistics issues related to international shipments, including customs clearance, insurance and freight forwarding.
Education
WORKPLACE TE REO MAORI -
Victoria University of Wellington
Wellington, NZ11-2024
STRATEGIC LEADERSHIP PROGRAMME -
Institute for Strategic Leadership
09.2024
COMPANY DIRECTORS COURSE -
Institute of Directors NZ
10.2022
FINANCE ESSENTIALS -
Institute of Directors NZ
10.2022
MANAGING TERMINAL OPERATIONS -
DP World International
01.2018
NEGOTIATION TRAINING -
ScotWork Australia
01.2018
AGILE PROJECT MANAGEMENT -
01.2015
SIX SIGMA - LEAN -
Green Belt
01.2014
SITUATIONAL LEADERSHIP -
Blanchard International
LEADERSHIP TRAINING FOR MANAGERS -
Dale Carnegie Training
Ag. Business DIP. - Finance - Agricultural Business and Management
OLDS COLLEGE
ALBERTA, CANADAAg. Production DIP. - Agricultural Business and Management
OLD COLLEGE
ALBERTA CANADASkills
- Business Management
- Budgeting & Project Planning
- Project Management
- KPI Driven
- Motivational Leadership
- Collective Agreement Negotiations
- Health & Safety Focused
- Highly Interpersonal
- Supply Chain Management
- Multi-unit Operation Management
- Effective Communicator
- One Team Focus
- Confident & Decisive
- Problem Solver
- Lateral “Outside the Box” Thinker
- Solutions Driven
- Innovative
- Sales Experience
- P&L Management
- Risk Management
- Strategic Planning
- Operations Oversight
- Customer Relationship Management
- Top talent recruiting, hiring, and retention
Key Accomplishments
- Appointed Acting Chief Executive Officer for CentrePort during CE's extended leave periods.
- Instrumental in CentrePort achieving the ranking of most efficient port in Australasia for the years 2021, 2022, & 2023 as measured by the World Bank Container Port Performance Index (CPPI).
- Proven track record in effectively managing port operations throughout successful delivery of critical infrastructure projects.
- Chair of CentrePort Operations Planning & Resilience Steering Committee
- Chair of CentrePort Ferries & Bulk Regeneration Committee
- CentrePort Treasury/ Finance & Strategic Asset Committee Member
Governance
- Non – Executive Directorship - Marlborough Inland Hub Ltd. Marlborough Inland Hub is a joint venture partnership between Picton based Port of Marlborough and CentrePort - established to develop an end-to-end logistics operation.
- Non – Executive Directorship - Dixon & Dunlop Limited. Dixon & Dunlop is a highly successful civil engineering and earthworks company utilised extensively at CentrrPort.
Hobbies and Interests
- Business Governance
- Professional Development
- Personal Development
- Continuous Learning
- Leadership
- Travel
- Golf
- Reading
- Health & Fitness
Timeline
GENERAL MANAGER PORT OPERATIONS
CentrePort - Wellington
09.2023 - Current
GENERAL MANAGER CONTAINER SERVICES & SECURITY
CentrePort - Wellington
10.2019 - 09.2023
GENERAL MANAGER OF OPERATIONS
DP World Australia - Fremantle
12.2017 - 05.2019
NATIONAL CONTINUOUS IMPROVEMENT MANAGER (OPS)
DP World Australia
01.2017 - 12.2017
MANAGER CAPACITY, PLANNING, GATE & OPERATIONS
Ports of Auckland
06.2012 - 01.2017
INTERMODAL SUPERVISOR
Tapper Transport
07.2010 - 03.2011
CONTAINER OPERATIONS ROLES
Ports of Auckland
03.2006 - 07.2010
CO-FOUNDER / MANAGING DIRECTOR
Pie Media & DaVinci Solutions
10.2000 - 09.2005
EXPORT SALES MANAGER
Vela Fishing
03.1993 - 09.2000
WORKPLACE TE REO MAORI -
Victoria University of Wellington
STRATEGIC LEADERSHIP PROGRAMME -
Institute for Strategic Leadership
COMPANY DIRECTORS COURSE -
Institute of Directors NZ
FINANCE ESSENTIALS -
Institute of Directors NZ
MANAGING TERMINAL OPERATIONS -
DP World International
NEGOTIATION TRAINING -
ScotWork Australia
AGILE PROJECT MANAGEMENT -
SIX SIGMA - LEAN -
Green Belt
SITUATIONAL LEADERSHIP -
Blanchard International
LEADERSHIP TRAINING FOR MANAGERS -
Dale Carnegie Training
Ag. Business DIP. - Finance - Agricultural Business and Management
OLDS COLLEGE
Ag. Production DIP. - Agricultural Business and Management
OLD COLLEGE