STEFAN VAN HEECKEREN
Auckland,New Zealand
Summary
Independent and people-oriented professional with a strong commitment to ethical practices. Proven ability to solve complex problems and deliver exceptional client support. I will always seek to do the right thing by my Clients to provide confidence in what I do, as well as to build long-lasting and meaningful relationships.
Overview
4
4
years of professional experience
Work History
Client Solutions and Engagement Specialist
Peninsula
Auckland CBD, Auckland
07.2025 - Current
- Served as the final point of escalation for client complaints, resolving complex issues to maximize retention and client satisfaction.
- Proactively engaged low-activity clients to re-establish relationships and reinforce the value of services.
- Reported on client engagement data and delivered actionable re-engagement strategies to leadership.
Client Relationship Manager
Peninsula New Zealand
Auckland CBD, Auckland
05.2024 - 07.2025
- Served as the final point of escalation for client complaints, resolving complex issues to maximize retention and client satisfaction.
- Negotiated and finalized contracts for both existing clients and new business opportunities.
- Communicated critical client trends to directors and stakeholders to guide planning and retention efforts.
Business Sales Consultant
Peninsula New Zealand
Auckland CBD, Auckland
03.2022 - 01.2023
- Engaged businesses via cold calls to coordinate meetings with BDMs throughout New Zealand.
- Achieved top-performing BSC status within six months, consistently surpassing weekly, monthly, and quarterly targets.
- Mentored and trained junior BSCs, accelerating their onboarding and performance.
Skills
- Client retention
- Customer relationship management
- Client engagement
- Data reporting
- Contract negotiation
- New business sales
Accomplishments
- Handpicked by CEO of Peninsula to be Client Relationship Manager of New Zealand.
- Handpicked again by the CEO of Peninsula to begin new initiatives around engagement and retention to reduce client losses and increase overall engagement with services
Affiliations
- Collecting (Cards)
- Painting miniatures
- Content creator for self-improvement
References
References available upon request.
Timeline
Client Solutions and Engagement Specialist
Peninsula
07.2025 - Current
Client Relationship Manager
Peninsula New Zealand
05.2024 - 07.2025
Business Sales Consultant
Peninsula New Zealand
03.2022 - 01.2023