Summary
Overview
Work History
Skills
Accomplishments
Affiliations
References
Timeline
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STEFAN VAN HEECKEREN

STEFAN VAN HEECKEREN

Auckland,New Zealand

Summary

Independent and people-oriented professional with a strong commitment to ethical practices. Proven ability to solve complex problems and deliver exceptional client support. I will always seek to do the right thing by my Clients to provide confidence in what I do, as well as to build long-lasting and meaningful relationships.

Overview

4
4
years of professional experience

Work History

Client Solutions and Engagement Specialist

Peninsula
Auckland CBD, Auckland
07.2025 - Current
  • Served as the final point of escalation for client complaints, resolving complex issues to maximize retention and client satisfaction.
  • Proactively engaged low-activity clients to re-establish relationships and reinforce the value of services.
  • Reported on client engagement data and delivered actionable re-engagement strategies to leadership.

Client Relationship Manager

Peninsula New Zealand
Auckland CBD, Auckland
05.2024 - 07.2025
  • Served as the final point of escalation for client complaints, resolving complex issues to maximize retention and client satisfaction.
  • Negotiated and finalized contracts for both existing clients and new business opportunities.
  • Communicated critical client trends to directors and stakeholders to guide planning and retention efforts.

Business Sales Consultant

Peninsula New Zealand
Auckland CBD, Auckland
03.2022 - 01.2023
  • Engaged businesses via cold calls to coordinate meetings with BDMs throughout New Zealand.
  • Achieved top-performing BSC status within six months, consistently surpassing weekly, monthly, and quarterly targets.
  • Mentored and trained junior BSCs, accelerating their onboarding and performance.

Skills

  • Client retention
  • Customer relationship management
  • Client engagement
  • Data reporting
  • Contract negotiation
  • New business sales

Accomplishments

  • Handpicked by CEO of Peninsula to be Client Relationship Manager of New Zealand.
  • Handpicked again by the CEO of Peninsula to begin new initiatives around engagement and retention to reduce client losses and increase overall engagement with services

Affiliations

  • Collecting (Cards)
  • Painting miniatures
  • Content creator for self-improvement

References

References available upon request.

Timeline

Client Solutions and Engagement Specialist

Peninsula
07.2025 - Current

Client Relationship Manager

Peninsula New Zealand
05.2024 - 07.2025

Business Sales Consultant

Peninsula New Zealand
03.2022 - 01.2023
STEFAN VAN HEECKEREN