Stefanie Mitchell

• Provide analysis on data extracts and business processes to ensure project is implementing best solution possible
• Responsible for co-ordinating with multiple team members to help complete required documentation in timely manner
• Utilise influencing skills to help bring business users on journey of project to gain buy-in
• Responsible for gaining knowledge from business users to ensure that solution designed is fit for business purpose
• Willingness to challenge current processes to increase efficiency and effectiveness
• Participated in requirements meetings to understand business needs.
• Generated ad-hoc reports to evaluate specific business requirements.

• Responsible for delivery of consistent level of customer service excellence within agreed service delivery standards
• Responsible for accuracy and integrity of data that is being entered into any of Fonterra ERP systems
• Be subject matter expert and provide in depth knowledge to projects when required
• Provide adhoc reporting when required in timely manner
• Provide analysis on current processes with intention of providing continuous process improvement ideas and leading implementation of these ideas
• Validated incoming data against quality standards to eliminate irrelevant or unusable information

• Provide analysis on data extracts and business processes to ensure project is implementing best solution possible
• Responsible for co-ordination of business users for User Acceptance Testing to ensure completion in agreed timeframes
• Responsible for completion of System Integration Testing to ensure solution being deployed is functioning correctly
• Responsible for gaining knowledge from business users to ensure that solution designed is fit for business purpose
• Willingness to challenge current processes to increase efficiency and effectiveness

As per Master Data Specialist description above

• Responsible for delivery of consistent level of customer service excellence within agreed service delivery standards
• Responsible for accuracy and integrity of data that is being entered into any of Fonterra ERP systems
• Provide in depth knowledge to projects when it is required
• Willingness to challenge current processes to increase efficiency and effectiveness

• Fixed Term Maternity Leave Cover Position
• Responsible for Team Leader deputy support, ensuring provision of end to end billing of customers, technical expertise and problem solving support to Customer Service Representatives
• Undertook regular audit and data integrity checks to ensure accuracy and continuous improvement of information recording
• Analyse data on regular basis with intention of picking up bottlenecks or inconsistencies and provide potential process improvement or resolutions
• Customer Service Representative duties and responsibilities as above
• Successfully shortened billing cycle by 24 hours resulting in an estimated saving of $120,000 per annum through planning and implementing a process improvement initiative as approved by Billing Managers
• As Billing Representative, assisted with management of hand over for Energy Online into Genesis Energy which involved:Attended Auckland based training for Energy Online processes
• Trained a team of three to work within Energy Online billing processes
• Currently manage related Customer Service Requests ensuring all activities are maintained in an efficient and accurate manner

• Responsible for provision of excellent customer service, completing accurate data recording, ensuring data integrity and processing of customer requests in timely manner within an inbound call centre
• Received two awards for Customer Service Recognition
• Attend to resolution of numerous UAT tests for Gentrack and Orion
• Implemented new set of testing for Datamail Bill inserts and banners prior to incorporating into follow on Promapp process and training three team members in this procedure
• Train and manage temp staff who are recruited to complete short term Customer Service Requests due to unplanned workload increases