Stefanie Zegerman
Runanga,WTC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Store Manager
Super Liquor Edgeware
Christchurch, CAN
03.2023 - 09.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Multi Site Manager
Super Liquor Tokoroa & Putaruru
South Waikato
03.2021 - 11.2022
- Implemented standardized policies and procedures across all sites, ensuring consistent quality of operations and service delivery.
- Enhanced employee morale through the implementation of recognition programs, training opportunities, and open lines of communication.
- Monitored site performance metrics closely, identifying areas for improvement and taking corrective actions as needed.
- Conducted regular audits to ensure compliance with regulations, safety standards, and company policies at each location.
- Collaborated with upper management to establish operational goals for each site while aligning with overall company objectives.
- Promoted a culture of continuous improvement by encouraging innovative ideas from staff members across all sites involved in the process improvements projects.
- Facilitated knowledge sharing among team members across different locations through regular meetings, workshops, and training sessions.
Education
NCEA Level 1 -
Tokoroa High School
Tokoroa, WKO11.2002
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Training and mentoring
- Store Opening and Closing
- Friendly and Positive
- Inventory Management
- Cash Management
- Shift Scheduling
- Employee Training
- Recruitment and hiring
- Goals and performance
- Team Building and Leadership
Certification
Duty Managers Certificate exp. 2025.
Osh forklift certification.
Timeline
Store Manager
Super Liquor Edgeware
03.2023 - 09.2023
Multi Site Manager
Super Liquor Tokoroa & Putaruru
03.2021 - 11.2022
NCEA Level 1 -
Tokoroa High School