Steffi Gomes
Auckland,New Zealand
Summary
Resourceful Events, Accounts and Human Resources Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
15
15
years of professional experience
Work History
Event Specialist
SKYCITY Entertainment Group
11.2023 - Current
- Managed work seamlessly across different venues, theatre shows and conferences.
- Excellent communication skills with a strong customer focus
- Experience in restaurant/bar service using an integrated POS system together with, Tally sheets, stock take and solving discrepancies
- Extensive food and beverage knowledge with a focus on premium wines, beers, and spirits
- Hold a LCQ and Managers certificate.
- Took a level headed 'approach to my work with the ability to work smoothly under pressure
- Possessed (and proven) people management skills with the ability to display strong leadership qualities
- Worked cohesively with all F&B Kitchen and front of house teams.
- Trained employees in essential job functions.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
VIP Hotels Transport Manager
FIFA WOMENS WORLD CUP 2023
06.2023 - 09.2023
- Managed transportation logistics for FIFA VIPs, coordinating with the Fleet team, drivers, and venue operations.
- Supervised venue transport, including parking and load zones, using the Transportation Management Module (TMM).
- Trained and briefed staff and volunteers, ensuring smooth daily operations.
- Collaborated with Accommodation, Security, and Venue Teams to align transport plans with event needs.
- Reduced costs for the company by negotiating with vendors and optimizing routes for transport vehicles.
- Oversaw team of 200 staff by reviewing performance to promote timely and efficient deliveries and operations.
Logistics and Fleet Management Professional
FIFA WORLD CUP 2022
01.2023 - 04.2023
- Managed all logistics requirements, ensured that all logistics requests is in order by tracking and ensuring all required documentation is collated and centralized
- Tracked warehouse activities (Maintaining master sheet, updating in-out sheet and aligning with deliveries)
- Maintain daily reports from warehouse team and ensured tracking and alignment with inventory team
- Managed vendors to align and meet onsite requirements
- Created workforce schedules and timesheets and maintained daily reports
- Managed all VAPPs and Accreditation applications for logistics and warehouse team and its vendors
- Planned workforce budget and managed to stay under allotted budget.
Deputy Manager- Transport Operations
EXPO 2020
02.2021 - 04.2022
- Managed team responsibly and proficiently, providing effective support to managers and colleagues
- Coordinated complete overview of staffing operations within transport operations
- Coordinated meticulous TOP staff journey (On-boarding, briefing, equipment distribution, deployment, breaks, meal times, rotation, redeployment, check in and check out times, off boarding) per staff category - paid staff, contractors and volunteers
- Sending meticulous end of month reports to top management
- Planned and led scheduling and rostering operation
- Responsibly lead corporate archiving plan to and collecting important documents needed to pass on to legacy.
Business Support Executive
ADFOLKS LLC
01.2017 - 12.2019
- Managed accounts payable and receivable tasks, ensuring accurate and timely processing of invoices, payments, and receipts.
- Reconciled financial transactions, resolving discrepancies in collaboration with vendors and finance team.
- Utilized integrated POS and financial management systems for streamlined operations, enhancing cost efficiency.
- Led promotion of Power BI and Microsoft Dynamics, training staff on their effective use for finance-related tasks
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Liaised with human resource department to resolve employee conflicts and concerns in need of escalation.
- Improved client satisfaction, promptly addressing concerns and providing solutions for their needs.
Accounts Payable Assistant
FIRST ABU DHABI BANK
01.2010 - 12.2016
- Managed accounts payable processes, including the accurate processing and payment of invoices for banking operations.
- Oversaw vendor management and coordinated with finance teams to ensure timely payments and resolution of any discrepancies.
- Monitored payment schedules and maintained accurate financial records in compliance with banking regulations and standards.
- Assisted in financial audits by providing relevant documentation and reports from accounts payable transactions.
- Assisted in payroll processing, ensuring accurate compensation for all staff members on time each pay period.
Education
Power BI -
Online
Adobe Photoshop -
Adobe
Adobe Illustrator -
Adobe
Adobe InDesign -
Adobe
Microsoft Dynamics -
Microsoft
Masters in Business Administration - Specializing in Human Resources Management -
University of Wolverhampton
05.2019
Post Graduate Diploma - Specializing in Human Resources Management -
Cambridge International Qualification
05.2017
Diploma -
Pearson Assured
05.2016
Bachelor of Commerce - Accounting And Finance
Mumbai University
05.2012
Skills
- Stakeholder Management
- Accounts Payable and Receivable
- Planning and Strategy
- Event Operations
- Team Building and Leadership
- Customer Service
- Financial Reconciliation
Personal Information
- Date of Birth: 07/20/88
- Nationality: Indian
- Marital Status: Married
Languages
English
Hindi
Marathi
Timeline
Event Specialist
SKYCITY Entertainment Group
11.2023 - Current
VIP Hotels Transport Manager
FIFA WOMENS WORLD CUP 2023
06.2023 - 09.2023
Logistics and Fleet Management Professional
FIFA WORLD CUP 2022
01.2023 - 04.2023
Deputy Manager- Transport Operations
EXPO 2020
02.2021 - 04.2022
Business Support Executive
ADFOLKS LLC
01.2017 - 12.2019
Accounts Payable Assistant
FIRST ABU DHABI BANK
01.2010 - 12.2016
Masters in Business Administration - Specializing in Human Resources Management -
University of Wolverhampton
Post Graduate Diploma - Specializing in Human Resources Management -
Cambridge International Qualification
Power BI -
Online
Adobe Photoshop -
Adobe
Adobe Illustrator -
Adobe
Adobe InDesign -
Adobe
Microsoft Dynamics -
Microsoft
Diploma -
Pearson Assured
Bachelor of Commerce - Accounting And Finance
Mumbai University
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