Steiny-Lee McRoberts

• Utilized GPS and other navigation tools to plan routes and stay on schedule.
• Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
• Achieved high levels of customer satisfaction, reliably meeting specific delivery instructions.
• Strengthened relationships with clients by providing exceptional service and timely communication.

• Created and tailored CV’s and Cover Letters to suit the clients needs
• Maintained client relationships via email and phone
• Trained clients on interview questions

• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day to day duties accurately and efficiently.
• Maintained spreadsheets
• Entering data into Chintaro - Client details, rent contributions

• Maintained high customer satisfaction standards to meet or exceed targets.
• Maintained up-to-date knowledge of product and service changes.
• Responded proactively and positively to rapid change.
• Delivered prompt service to prioritize customer needs.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Covid vaccination line

• Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
• Gathered and organized materials to support operations.
• Aided colleagues, managers and customers through regular communication and assistance.
• Managed office activities by maintaining communication between clients, tracking records and filing all documents.
• Maintained master schedule and set up appointments.
• Resolved employment-related disputes through proactive communication.

• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
• Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
• Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
• Coached new employees on administrative procedures, company policies and performance standards.
• Offered office-wide software support and training, troubleshooting issues and optimizing usage.
• Edited subcontractor proposals, project punch lists, transmittals and memorandums for organizational support.

• Completed data entry tasks with accuracy and efficiency.
• Scanned documents and saved in database to keep records of essential organizational information.
• Entered numerical data into databases with speed and accuracy using 10-key pad.
• Verified data files prior to entry to maintain high data accuracy.