STELLA KING
Summary
Experienced with managing HR administrative tasks, including employee records and onboarding processes. Utilizes organizational and communication skills to support HR functions and improve efficiency. Track record of fostering team collaboration and adapting to evolving HR needs.
Overview
6
6
years of professional experience
Work History
HR and Payroll Administrator
StraitNZ
05.2023 - Current
- Streamlined onboarding processes to enhance new hire integration and improve employee satisfaction.
- Ensured legal compliance in all HR practices by staying current with relevant employment laws and regulations, as well as conducting regular policy reviews.
- Implemented performance review processes, facilitating feedback and alignment with organizational goals.
- Conducted exit interviews, identifying trends to inform retention strategies and improve workplace culture.
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
- Developed and maintained HR databases, ensuring accuracy and confidentiality of employee records.
- Coordinated employee training programs, fostering professional development and compliance with policies.
- Monitored changes in tax laws to maintain compliance and adjust payroll practices accordingly.
- Reduced errors in payroll calculations with meticulous attention to detail and thorough data verification.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Responded to employee inquiries to provide information regarding payroll deductions and related issues.
Customer Experience Representative
Livestock Improvement Corporation
11.2019 - 02.2023
- Utilized telephone and email platforms to deliver outstanding customer service.
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Addressed customer inquiries, concerns and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs and opportunities.
- Documented customer interactions in internal database to maintain customer service history details.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- 5 weeks overseas
Education
High School Diploma -
Sacred Heart Girls' College
Hamilton, NZ11-2017
Business And Human Resource Management
Open Polytechnic
12-2026
Skills
- Background checks coordination
- Internal communications
- HR policies development
- Onboarding and orientation
- Recruitment and selection
- Exit interviews management
- Employee engagement initiatives
- Payroll processing
Accomplishments
Led StraitNZ’s submission to the Southern Cross Wayfinder Awards, resulting in a Bronze win in the Medium Business category.
Timeline
HR and Payroll Administrator
StraitNZ
05.2023 - Current
Customer Experience Representative
Livestock Improvement Corporation
11.2019 - 02.2023
High School Diploma -
Sacred Heart Girls' College
Business And Human Resource Management
Open Polytechnic
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