Stephan Van Rooyen
Hamilton,New Zealand
Summary
Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful leader with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Owner
Mopane (Self-employed)
11.2022 - Current
- Purchasing and manufacturing of raw materials
- Identified new opportunities for growth, expansion, and diversification.
- Created and managed website content, including product descriptions, customer reviews, and promotional materials.
- Researched and identified target markets for products.
- Organized digital advertising campaigns on various platforms such as Facebook Ads, and Instagram Ads.
- Implemented customer service policies to ensure satisfaction with online purchases.
- Monitored customer feedback on social media channels for insights into product performance.
- Maintained inventory of physical goods available for sale online.
- Managed financial operations related to the online business, including budgeting, forecasting, payments processing, invoicing, and taxes.
- Coordinated and monitored the receipt, storage, and dispatch of goods within the business.
- Ensured that all orders were accurately fulfilled in a timely manner.
Account Manager
Total Property Services (Pty) Ltd
09.2019 - 10.2022
- Renewed existing accounts by cementing trusting relationships with customers and to maximize profitability.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Created comprehensive reports on account performance and presented them to senior management.
- Provided training and guidance to Customer Service Managers and Supervisors.
- Analyzed client data and identified opportunities for growth.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
- Presented product features and advantages to potential customers during sales meetings and solicited feedback from customers on their experience with products or services.
- Participated in brainstorming sessions to develop new ideas for business development initiatives.
- Ensured compliance with industry regulations when dealing with clients.
- Assisted in the recruitment process for new Customer Service Managers & Supervisors.
Head of Department
Smiths Hardware (Ltd) trading as Mitre 10
10.2016 - 09.2019
- Fulfilling duties as an accredited person and Facility Operator for Ministry of Primary Industries.
- Lead and manage a team of employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Ensured compliance with all safety regulations in the workplace.
- Conducted regular performance reviews to monitor progress of individual employees.
- Created monthly schedules for staff members to ensure adequate coverage during peak hours.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Provided technical support as needed when troubleshooting issues related to equipment or software.
- Assisted Human Resources in recruiting qualified candidates for open positions within the Department.
Branch manager
W.H du Preez (Pty) Ltd trading as Take 5
06.2012 - 09.2016
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Managed staff scheduling, hiring and training processes.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Established strong working relationships with external partners such as vendors and suppliers.
- Ensured compliance with established policies, procedures and food safety regulations.
- Created reports summarizing operational performance metrics for senior management review.
- Identified opportunities for process improvement initiatives within the branch.
- Assisted other branches when needed during peak periods or special projects.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Disciplined employees to encourage compliance with company policies and procedures.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Developed and managed logistics strategies to improve the efficiency of operations.
- Created reports to track shipment progress, delivery times, and costs associated with transport.
Floor Manager
Pick & Pay Hyper Centurion
11.2006 - 06.2012
- Created and maintained inventory tracking systems to monitor product levels and prevent stock-outs.
- Planned and executed promotional campaigns for seasonal products, resulting in increased sales revenue and analyzed customer purchasing trends to determine which products should be stocked most often.
- Established effective customer service procedures to improve customer satisfaction ratings.
- Coordinated with vendors to negotiate pricing agreements on food items, reducing overall costs.
- Organized staff schedules to ensure adequate coverage of all departments during peak hours.
- Recruited and provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Produced thorough, accurate and timely reports of project activities.
- Implemented quality assurance protocols to guarantee food safety standards and store policies were met at all times.
- Managed day-to-day operations of the foods department, ensuring smooth workflow from start to finish.
- Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
- Created merchandising plans based on customer buying habits and trends in the industry.
Education
National Diploma - Business Management Level 6
University of South Africa
Pretoria11-2010
Courses - Retail Management
Pick N Pay Training Facility
Johannesburg06-2012
Courses - Biosecurity
Ministry of Primary Industries
Christchurch09-2019
Skills
Strategic Planning and Business Development, Documentation And Reporting, Operations Management, Loss Prevention, Client Relationship Management, Staff Training, Customer Service, Logistics Management, Decision-Making, Retailer Operations Management
Residency
New Zealand Permanent Resident
Affiliations
- Musician, sport, art and outdoors.
Languages
English
Full Professional
Afrikaans
Native/ Bilingual
Accomplishments
- MERIT Reward winner in 2008, 2009, 2010 and 2011 at Pick n Pay Centurion Hyper Market Award Ceremony.
Certification
- Class 1 & previous Forklift F endorsement
References
- Total Property Services, Shayne Thomson (Operations manager), 021 222 6860
- Mitre 10 Hornby, Deborah Wright (Direct manager), 03-349 8497
- W.H du Preez, Dot van Dyk (General manager), +27 16 430 1230
- Pick & Pay, John Likhumbi (Foods HOD), +27 12 621 7086
- Pick & Pay, Gamieda Tim (General manager), +27 12 621 7000
Timeline
Owner
Mopane (Self-employed)
11.2022 - Current
Account Manager
Total Property Services (Pty) Ltd
09.2019 - 10.2022
Head of Department
Smiths Hardware (Ltd) trading as Mitre 10
10.2016 - 09.2019
Branch manager
W.H du Preez (Pty) Ltd trading as Take 5
06.2012 - 09.2016
Floor Manager
Pick & Pay Hyper Centurion
11.2006 - 06.2012
National Diploma - Business Management Level 6
University of South Africa
Courses - Retail Management
Pick N Pay Training Facility
Courses - Biosecurity
Ministry of Primary Industries
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