Stephanie Alcock
Hamilton,WKO
Summary
My passion for people and drive to succeed underpins all that I do. I am an open-minded, inquisitive person and always seek to see past the obvious, whether it be in my approach to problem solving or understanding what makes people tick.
I am quality orientated and offer a “go forward”, common sense approach to resolving issues, continuous improvement and achieving results. With a natural curiosity to learn new things I am ready to apply my skills in a new environment to further grow and expand my knowledge.
Overview
11
11
years of professional experience
Work History
Manager
Griffin Healthcare Limited
05.2021 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for over 100 employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
Customer Service Advisor
Duncan And Ebbett Hamilton
03.2020 - 05.2022
- Delivering a high level, professional customer service.
- Greeting customers and scheduling appointments.
- Maintain thorough knowledge of product and service offering
in order to accurately answer all questions and effectively
recommend correct solutions. - Communicate with the customer throughout the day,
working within their schedules while still delivering the best
result for their vehicle. - Responsible for organising the daily workflow with workshop
technicians; liaising with them on specific process requirements
for technical bulletin or warranty jobs. - Communicating with customers to ensure they have adequate
understanding of any required repair work and associated
charges. - Translating customers’ repair problems into standard
repair terminology. - Cultivating customer loyalty and promote repeat visits to
assist in improved sales.
Sales Administration
Duncan & Ebbett Tauranga
09.2018 - 03.2020
- Processing sales documentation; initial sign up, vehicle
documents, insurance, standard terms & conditions with
NZTA and the company. - Assist with development and execution of Marketing
plans and submissions. - Event planning and management (eg: product launch
events). - Social media management.
- Motor vehicle and mechanical breakdown insurance
sales. - Basic finance training including: quoting, processing
applications with the customer and reviewing financial
documentation.
New/Used Vehicle Sales & Reception
Duncan & Ebbett Hamilton
09.2017 - 09.2018
- Sold new and used vehicles for Jaguar and Land Rover.
- Presented vehicles to customers.
- Looked after front of house reception.
- Answering phones.
- Calling customers.
- Setting up appointments.
- Delivering customers vehicles in line with vehicle manufacturer
brand standards.
Customer Service Advisor
Duncan & Ebbett Tauranga
03.2016 - 09.2017
Customer Service Advisor
Waikato Toyota
07.2013 - 03.2016
Education
High School Diploma -
Hamilton Girls High
Hamilton, NZ09.2012
Skills
- Business Development
- Workforce Management
- Performance Management
- Marketing
- Staff Development
- Staff Management
- Team Leadership
- Organizational Skills
- Problem Solving
- Emotional Intelligence
- Decision Making
- Effective Communication
Timeline
Manager
Griffin Healthcare Limited
05.2021 - Current
Customer Service Advisor
Duncan And Ebbett Hamilton
03.2020 - 05.2022
Sales Administration
Duncan & Ebbett Tauranga
09.2018 - 03.2020
New/Used Vehicle Sales & Reception
Duncan & Ebbett Hamilton
09.2017 - 09.2018
Customer Service Advisor
Duncan & Ebbett Tauranga
03.2016 - 09.2017
Customer Service Advisor
Waikato Toyota
07.2013 - 03.2016
High School Diploma -
Hamilton Girls High
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