STEPHANIE AZZOUZI
New Lynn
Summary
Skilled management professional with strong organizational, communication, and problem-solving abilities. Adept at supporting executives, managing schedules, and coordinating projects to ensure efficiency and effectiveness. Strong focus on team collaboration and achieving results, adaptable to changing needs, and known for reliability. Proficient in Microsoft Office Suite, project management software, and administrative support functions.
Overview
17
17
years of professional experience
Work History
Management Assistant
Air New Zealand
10.2022 - Current
- Staff meetings and event planning
- Increased efficiency by organizing electronic files using consistent naming conventions and folder structures across teams.
- Contributed to a positive work atmosphere by providing administrative support as needed while maintaining strong interpersonal relationships among staff members.
- Ensured a clean and professional office environment through meticulous attention to detail in maintaining common areas.
- Managed office inventory and supplies, ensuring optimal levels were maintained at all times.
- Handled sensitive documents with confidentiality, ensuring data privacy was upheld consistently.
- Enhanced team productivity by coordinating schedules, meetings, and appointments for staff members.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Liaised between clients and vendors and maintained effective lines of communication.
- Managed invoicing and payment processing operations.
- Handled accounts payable activities to facilitate accurate payment of bills and expenses.
- Facilitated the onboarding process for new employees, leading to a smoother transition into the workplace.
Customer Service Consultant/Assistant Team Leader
Tunstall Healthcare
12.2018 - 10.2022
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Assisted call-in customers with questions and orders.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Developed comprehensive training materials to ensure consistent performance among team members.
- Mentored junior staff, resulting in increased productivity and reduced turnover rates.
Customer Support/Reception
Bestjet.com
02.2014 - 11.2018
- Processing of new bookings or changes to existing bookings
- Inbound and Outbound Calls from Clients
- Complaints and Quality Audits
- Galileo/Sabre Trained
- Monitoring email enquires
- Fares and Ticketing
- Welcoming Visitors/Guests
- Stationery and Office Stock Orders
- Manage Boardroom and Meeting rooms bookings
- Kitchen Maintenance
- First Aid Orders
- Outgoing and incoming Mail
- Filing and Data Entry
Admin Support (Contract)
Traveljetco
01.2013 - 01.2014
- Administration and finance enquiries
- Inbound customer support
- Invoicing and remittance
- Fares and Ticketing
- Amadeus trained
- General filing and bookkeeping
- Reception duties
Reservations and Customer Service Agent
Qantas Airways
01.2008 - 12.2012
- Inbound and Outbound Calls from Clients
- Complaints and Quality Audits
- Monitoring email enquires
- Fares and Ticketing
- Travel Insurance
- Amadeus trained
Education
Diploma - Business Administration And Management
Best Training Institute
Auckland, NZ03-2012
Certificate 1, 2, 3 in Travel And Tourism
Air New Zealand Training Centre
Auckland02-2008
Skills
- Payment processing
- Office management
- Time management
- Customer service
- Vendor relations
- Communication skills
- Office administration
- Relationship building
- Administrative tasks
- Customer engagement
- Task delegation
- Timesheet processing
- Meeting facilitation
- Teamwork and collaboration
Timeline
Management Assistant
Air New Zealand
10.2022 - Current
Customer Service Consultant/Assistant Team Leader
Tunstall Healthcare
12.2018 - 10.2022
Customer Support/Reception
Bestjet.com
02.2014 - 11.2018
Admin Support (Contract)
Traveljetco
01.2013 - 01.2014
Reservations and Customer Service Agent
Qantas Airways
01.2008 - 12.2012
Diploma - Business Administration And Management
Best Training Institute
Certificate 1, 2, 3 in Travel And Tourism
Air New Zealand Training Centre
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